Field Service Dispatcher with Czech or Slovak

Our requirements

• Education or equivalent practical experience
• 2–4 years of experience in Field Service Dispatch or a similar role. Candidates with a background in customer service or administrative support are also encouraged to apply. Dispatching experience is preferred but not mandatory.
• Strong communication skills in Czech or Slovak language, plus solid English.
• Ability to work in hybrid mode (3 days per week from Warsaw office).

Your responsibilities

• Support dispatch operations for your assigned region
• Monitor technician status and schedules to keep jobs on track
• Manage job pools, fill gaps, and reassign work to meet customer commitments
• Optimize routes for efficiency and on-time performance
• Handle appointment confirmations, rescheduling, and customer inquiries
• Update calendars and adjust assignments based on skills and priorities
• Anticipate obstacles and find prompt solutions
• Collaborate with your team and share feedback for continuous improvement.

Why Join Us?

What we offer

• Stable employment under an employment contract (full-time)
• EAP (Employee Assistance Program) support package – advice on mental health, finances, legal matters, family relationships, and career development
• Training from day one – full onboarding and access to modern tools
• Career development paths – internal recruitment, participation in projects, certified training
• A fantastic work atmosphere – a supportive and close-knit team
• Private health insurance, life insurance, Multisport card
• 26 days of vacation regardless of seniority
• Access to a training platform with approx. 8,000 courses and training programs (including certified ones)
• Employee referral program – refer friends and earn bonuses!

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• employee referral program

Diebold Nixdorf