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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on IT support for end users within a corporate environment, primarily using the Microsoft ecosystem (Windows 10/11, Office 365, Active Directory, Exchange). Responsibilities include first-line technical support via phone, email, and ticketing systems, diagnosing and resolving user hardware and software issues. Experience in ITSM, account management, and network troubleshooting is required.
First Line Support Analyst / Engineer
Company: Atos Poland Global Services Sp. z o.o.
from: 25 June 2026
to: 25 July 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
performance bonus
allowances for shift work
Offer parameters
level:junior • mid
working mode:full office
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Expected technologies
Active Directory
Operating system
Windows
Our requirements
- Minimum 15 months of experience in 1st Line support or similar role
- Higher technical education (Bachelor’s, Engineer, or Master’s degree)
- Polish at min. C2 level (daily communication with users)
- English at min. B1 level (working with tools, documentation, and communication with users)
- Good knowledge of Windows 10/11, Microsoft Office 365 and corporate email systems (e.g. Microsoft Exchange)
- Basic experience with Active Directory and account management, as well as ticketing tools (ITSM)
- Ability to troubleshoot user issues remotely, including hardware, peripherals and basic mobile/connectivity problems
- Strong communication skills (phone and written) with a clear, user-focused approach
- Well-organized, able to prioritize tasks effectively, and maintain a calm, structured approach under pressure while following IT security practices
Your responsibilities
- Provide first-line technical support via phone, email, and ticketing system
- Troubleshoot and resolve issues related to Windows, Office, and workplace tools
- Support users with email, accounts, and access (Active Directory)
- Diagnose and fix basic hardware, peripherals, and AV setup issues
- Register and track incidents and requests using ITSM tools
- Follow security and data protection standards in daily work
About the project
Join our IT support team and be the first point of contact for end users in a dynamic, enterprise environment. In this role, you’ll help employees resolve everyday technical issues, ensuring smooth and uninterrupted work. You’ll work with widely used workplace technologies (mainly within the Microsoft ecosystem), combining remote support with hands-on, on-site activities. This role is ideal for someone who enjoys solving problems, working with people, and gaining practical IT experience in a structured environment.
What we offer
- Employment contract (CoE/UoP) from the start – stable and long-term cooperation
- Competitive salary + annual bonus aligned with your experience
- Structured onboarding and support from the team – you won’t be left on your own
- Clear scope and well-defined processes to help you succeed in your daily work
- Private medical care
- Access to psychological support platform (confidential consultations and wellbeing resources)
- Multisport & b‑active program – stay active your way
- Modern tools and technologies (Microsoft ecosystem, ITSM tools)
- Learning opportunities – access to trainings, certifications and knowledge base
- Team atmosphere – supportive environment and knowledge sharing
- Cafeteria platform (cinema, shopping, travel and more)
- Extra packages for holidays and special occasions
- Additional days off and jubilee awards for longer tenure
- Company initiatives – charity and eco activities
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- integration events
- retirement pension plan
- preferential loans
- no dress code
- coffee / tea
- parking space for employees
- extra social benefits
- christmas gifts
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- extra leave
- global IT projects
- new technologies
- Mental health support
Atos Poland Global Services Sp. z o.o.
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
This is how we work
First Line Support Analyst / Engineer
I apply to:
Atos Poland Global Services Sp. z o.o.
Warszawa, Masovian
Need more information?
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