First Line Support Analyst / Engineer with German

Our requirements

• German language C1; English Proficiency: B2 level.
• Interpersonal Skills: Eager to develop through interactions with native speakers.
• No Experience Needed: Just a desire to learn new IT skills.
• Communication and Teamwork: Strong communication and ability to work well in a team.
• Problem Solving: Proactive attitude and efficient task management.
• On-the-Job Training: Provided, no prior experience necessary.
• Flexibility: Willing to work various shifts, including 24/7, hybrid model
• Basic experience in Windows OS and MS Office

Optional

• Customer service experience will be an asset

Your responsibilities

• Handling incoming phone calls and e-mails from customers, helping them with hardware, software, and network issues
• Delivering professional and prompt service to the clients
• Keeping records of all customers enquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team

About the project

Future career path:

• IT specialist
• Team leader
• Project coordinator
• Process manager

What we offer

• Wellbeing & Work-Life Balance: Integration and passion-sharing events.
• Healthcare: Private medical and dental care.
• Benefits Platform: Access to shopping, cinema, sports, etc.
• Sport Activities: Co-funding for Multisport & OK system cards, b-active program.
• Learning & Development: Courses and certifications (e.g., Google Cloud, AWS, ITIL).
• Professional Growth: Conferences and expert communities.
• Special Occasions: Gift packages for Easter, Christmas, Children’s Day.
• Seniority Appreciation: Additional days off, Atos Jubilee gifts.
• Community Engagement: Charity and eco initiatives.
• Performance Bonus: Additional monthly bonus based on performance.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• retirement pension plan
• preferential loans
• no dress code
• coffee / tea
• parking space for employees
• extra social benefits
• christmas gifts
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• extra leave
• global IT projects
• new technologies
• Mental health support

Recruitment stages

• 1.
  Screening with recruiter
• 2.
  Interview - HR and technical part
• 3.
  Feedback

Atos Poland Global Services Sp. z o.o.