Forward Deployed AI Engineer - ServiceNow (global role)

Our requirements

• 7+ years of experience in ServiceNow development and platform engineering.
• Hands-on experience delivering ServiceNow solutions in enterprise or consulting environments.
• Strong expertise in JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Experience with multiple ServiceNow modules such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications.
• Experience implementing ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, Agentic Workflows, AI Search, or Predictive Intelligence.
• Knowledge of CMDB, CSDM, scoped applications, update sets, and CI/CD practices.
• Experience with enterprise integrations and workflow automation initiatives.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to collaborate effectively with technical and business stakeholders in a global environment.
• Very good English communication skills (minimum B2 level).
• Certifications:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CIS Certifications
• CMDB / CSDM Certifications
• ServiceNow AI or GenAI Micro-Certifications

Optional

• Experience with Agent-to-Agent (A2A) and Model Context Protocol (MCP) integration approaches.
• Understanding of GenAI and Agentic AI architectures and enterprise use cases.
• Exposure to CRM workflows and customer operations processes.
• Knowledge of cloud platforms such as Microsoft Azure and AWS.
• Experience with low-code/no-code automation platforms.
• Experience working in Agile/Scrum delivery environments.
• Knowledge of DevOps and release management practices.
• ServiceNow AI-related project experience.

Your responsibilities

• Design, develop, and implement scalable solutions on the ServiceNow platform across enterprise modules and custom applications.
• Build intelligent workflows using ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Virtual Agent, and Flow Designer.
• Develop AI-powered automation solutions and conversational experiences that improve operational efficiency and business outcomes.
• Configure workflows, business rules, client scripts, UI policies, script includes, service catalogs, and integrations.
• Develop and maintain scoped applications using ServiceNow Studio and platform best practices.
• Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise platforms.
• Translate business and technical requirements into scalable, secure, and maintainable solutions.
• Contribute to the development of reusable frameworks, accelerators, and AI-enabled capabilities.
• Participate in architecture discussions, solution design workshops, and technical governance activities.
• Ensure adherence to development standards, security guidelines, and ServiceNow best practices.
• Support platform upgrades, release management activities, deployments, and production stabilization.
• Perform technical troubleshooting, root cause analysis, testing, and defect resolution.

About the project

What we offer

• Hybrid work you can truly shape – friendly model designed for real work‑life balance (max. 2 office days per month, depending on location).
• Feel good at work – passion‑sharing meetups, team moments and initiatives that bring people together.
• Grow your skills – courses and certifications (Google Cloud, AWS, ITIL).
• Level up professionally – conferences, expert communities, knowledge hubs.
• Private medical care – because feeling safe matters.
• Benefits platform – discounts for shopping, cinema, sports and more.
• Stay active your way – co‑funding for Multisport + b‑active program.
• A little extra on special days – gift packages for Easter, Christmas and Children’s Day.
• We appreciate experience – additional days off and Atos Jubilee gifts.
• Give back together – charity and eco‑friendly initiatives.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• integration events
• no dress code
• extra social benefits
• christmas gifts
• employee referral program
• charity initiatives
• global IT projects
• new technologies

Recruitment stages

• 1.
  Quick conversation with HR
• 2.
  Interview with a Manager/IT expert/project representative
• 3.
  Feedback (1-5 business days after the interview)

Atos Poland Global Services Sp. z o.o.