Functional Support Analyst

Our requirements

• You have functional knowledge on supported tools and business products and technical knowledge on SQL.
• You are customer service oriented.
• You have analytical thinking & problem-solving skills.
• You have good communication skills (both written and verbal).
• You feel comfortable with multitasking.
• You have a continuous improvement mindset.
• You have interpersonal skills, and you are a team player.
• You communicate in English fluently.

Your responsibilities

• Active monitoring of the production to detect any incidents
• Communicating incidents with the good level to all users and top management and following the incident process and coordinating the resolution of the incident with all stakeholders
• Active participation to the chapter production to identify topic which permit to improve our production quality or our efficiency
• Answering to the users’ requests by priority with a good level of explanation
• Analysing and finding solution to solve issues
• Ensuring that documentation is up to date
• Challenging the users’ requests if the request is not appropriate
• Acting as Single Point of Contact (SPOC) to one Feature team: raising priorities, participating to the demonstrations, sharing the production perspective to the Feature Team and challenging them for all questions relative to the maintenance of the production.
• Ensuring the Handover with other regions (France, India, North America)
• Performing sanity check for each release to production and raising an alert in case of issue

This is how we organize our work

What we offer

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
• An active role in an international structure and the opportunity for growth
• Access to educational platforms and language courses
• Employment contract and stability
• Competitive salary based on seniority and skills
• Support in quick adaptation in the company
• Extraordinary health package with extensive dental care
• Hybrid work (3 office days per week) and one-time bonus for home office equipment
• Even more benefits such as meal allowance, holiday fund, sports card and insurance.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• dental care
• retirement pension plan
• saving & investment scheme
• preferential loans
• corporate library
• coffee / tea
• extra social benefits
• meal passes
• holiday funds
• employee referral program
• charity initiatives
• Lunch allowance
• Well-being platform

Recruitment stages

• 1.
  CV Verification
• 2.
  Interview with a Manager
• 3.
  Interview with a Recruiter
• 4.
  Welcome to the team!

Societe Generale Branch in Poland