GEUS – IT Support Engineer

Our requirements

• Associate degree in technology and 2 years’ work experience in a related field
• A minimum of 3-5 years’ experience in supporting Windows and Mac operating environments
• Experience with Office 365 suite required
• Proficiency in dealing with a variety of computer systems/applications required
• Detail-oriented and able to manage multiple priorities
• Ability to work well in a team environment
• Excellent verbal, written and analytical skills
• Strong diagnostic, problem solving and communication skills
• Demonstrates initiative and be able to work effectively with appropriate guidance
• Be able to work independently and collaboratively as part of a team
• Must be a good communicator
• May include occasional after-hours support in line with business needs and work from home when required

Your responsibilities

• Onsite end user technical support at our new Gdansk, Poland office
• Provide quality and fast resolution to service and incident requests submitted to our support center via phone, email, and ticketing system
• Consistently document all information related to service and incident requests to ensure all interactions with customers and peers are documented in our Ticketing Systems and other information systems
• Actively capture, create, and correct help articles for our Support Knowledge Base
• Assist in keeping IT support process documents up-to-date
• Open support cases with software and hardware vendors when required
• Establish and follow assigned priorities based on business and operational needs
• Establish and maintain effective working relationships by working cooperatively with others to perform preventive maintenance and repairs
• Assist user community with the installation and configuration of IT equipment such as PCs, Laptops, Apple Macbooks, printers, IP Phones, etc.
• Assist with training for new and existing users regarding existing and new technologies
• Basic troubleshooting of network and voice infrastructure
• Support iOS and Android mobile devices
• Identify and appropriately use defined escalation processes for requests that require further technical investigation or the interaction of other IT Teams
• Define and create standard operating procedures (SOP) to promote consistency across the various layers of services offered
• Travel to remote sites for IT projects and field installations as required
• Conduct weekly asset management and inventory of spare parts
• Work with procurement staff to purchase hardware and software
• Support additional tasks as required in line with business needs

Job Description

The right candidate is expected to have some experience or exposure to one or more of the following technologies:

What we offer

• 🏥 LuxMed Premium Package for you and your family, offering broad access to medical tests and specialist consultations, as well as greater comfort of treatment (including the Oncological Preventive Health Care Program, Freedom of Treatment program, dental and psychological care)
• 🛡️Life insurance and travel insurance, so you can feel safe in any situation
• 🎁 MyBenefit Platform – you decide how to spend your points (e.g. vouchers, cinema tickets, online shopping, cultural events, or a Multisport card that gives you access to gyms, swimming pools, fitness classes, and hundreds of sports facilities across Poland)
• 💬 Employee referral program – know someone who’d like to join us? A financial bonus is waiting for you!
• 🏠 Remote, hybrid or office-based work options
• 🎓 100% funding for certifications and postgraduate studies accredited by ACCA, CIMA and IOB
• 🧠 Technical workshops and soft skills training – we’ll provide on-the-job trainings to help you quickly gain new knowledge and skills with the support of experienced professionals
• 🎉 Sport and Social Club – team outings, company events, sports activities, and charity initiatives await you
• 💻 Support for workplace equipment, glasses, retirement savings (PPK), and programs promoting mental health and wellbeing – because your comfort and health matter to us

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• employee referral program
• opportunity to obtain permits and licenses

HedgeServ Limited