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Offer summary
(Summary generated by AI based on the full job description)
The project involves joining a Global Development Support team supporting global operations by providing technical support and in-depth issue analysis. Key responsibilities include resolving escalated incidents, collaborating with development and infrastructure teams, and maintaining documentation and SLA compliance. Work is scheduled in shifts requiring presence at the Katowice office. Fluent English and the ability to handle multitasking under pressure are required. Offered benefits include flexible working hours, medical care, and training opportunities.
from: 22 July 2026
to: 21 August 2026
8000 - 9000 złgross/ mth.contract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid
Katowice, Silesian
Requirements
Operating system
Windows
Our requirements
- Experience in technical support, back-office, or application support within a software- driven or global environment.
- Strong analytical and problem-solving skills, with the ability to investigate complex technical issues.
- Good understanding of system integrations, data flows, and troubleshooting methodologies.
- Clear and professional communication skills, both written and verbal.
- Ability to work independently, prioritize tasks, and manage multiple tickets in parallel.
- Strong sense of ownership and accountability for assigned issues.
- Willingness to continuously develop technical skills and product knowledge.
- Ability to adapt quickly to new technologies, products, and procedures
- Ability to work and thrive in a multi-tasked and fast-paced environment.
- Be professional, have a positive “get it done” attitude and a strong work ethic
- Must be fluent in English
Your responsibilities
- Investigate and resolve complex technical issues escalated from regional support teams.
- Perform in-depth analysis of incidents and system behavior to identify root causes.
- Provide clear, timely, and structured updates to stakeholders throughout the ticket lifecycle.
- Collaborate closely with Development, Infrastructure, and Escalation teams on critical or high-impact cases.
- Ensure tickets are handled according to defined processes, quality standards, and SLAs.
- Maintain accurate documentation, comments, and knowledge base contributions where applicable.
- Actively participate in incident management, post-incident analysis, and continuous improvement activities.
About the project
To support our Global Operations, we are looking for a skilled and proactive Global Support Engineer to join the Global Development Support Team.
This role focuses on providing high-quality technical support, investigating complex issues, collaborating closely with regional support and development teams, and ensuring clear communication and timely resolution of escalated cases.
Work in a 3-shift model: 6–14, 14–22, and 22–6 on weekdays. On weekends, work is scheduled in 12-hour shifts: 6–18 or 18–6.
Morning shifts require working from the office that's why we are looking for candidates based in the Silesia region (office in Katowice). Fully remote work is not an option, and unfortunately, applications from more distant locations will not be considered in the recruitment process.
Clause Regarding the Prohibition of Assistance Tools During Recruitment Interviews
In the interest of equal opportunity and transparency in the recruitment process, we would like to inform you that during job interviews (both remote and in-person), the following are not permitted: - the use of tools based on artificial intelligence (AI), including chatbots, response generators, translators, or content creation aids, - recording of interviews without prior and explicit consent from a company representative, - the use of applications that generate automatic notes or transcriptions of meetings (e.g., Notion AI, Otter.ai, Fireflies, etc.).
What we offer
- Flexible working hours
- Subsidy for the purchase of glasses (300 PLN/year)
- Free parking 3 minutes from the office or shared underground parking (can be reserved - first come, first served)
- Private medical care with dentists package for you and your family
- Group life insurance for you and your partner
- Multisport card as part of the Worksmile package
- Dell laptop, keyboard, mouse, wireless headphones and monitor
- 40h for development during work time
- Free access to group language lessons
- In-house workshops, training sessions or meet-ups
- Access to platforms like: OpenUp, Pluralsight and GoodHabitz
- Worksmile cafeteria and 500 points per month to be used in vouchers
- Referral bonus if new employee is referred
- Chill room with table football & PlayStation
- Free snacks (every day)
- Team building events
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- integration events
- no dress code
- video games at work
- coffee / tea
- drinks
- leisure zone
- employee referral program
- charity initiatives
Shiji Poland
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more.
Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.
Shiji Reviewpro Reputation, the leading hospitality guest intelligence provider. The brand is responsible for advanced and integrated tools and processes that enhance guest satisfaction and contribute to the development of the hospitality industry.
Global Support Engineer
8k–9k zł / mth. (CoE)
I apply to:
Shiji Poland
Katowice, Silesian
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