Google Workspace Engineer (2nd Level Support)

Our requirements

• Completed university degree in Computer Science, Business Informatics, or a comparable field.
• Hands-on experience with Google Workspace administration in enterprise environments.
• Strong understanding of Google Workspace Admin Console and services such as Gmail, Drive, Groups, and Vault.
• Experience with troubleshooting methodologies, log analysis, and mail or web diagnostics (e.g. header analysis, HAR files).
• Solid knowledge of Identity and Access Management concepts and SSO technologies such as SAML or ADFS.
• Experience with automation tools such as GAM, Google Apps Script, or low-code platforms.
• ITIL Foundation certification and Google Workspace certifications
• Strong communication skills in English and Polish, with readiness to work in a hybrid model in Katowice.

Optional

• Experience working with ITSM tools such as helpLine or similar platforms.
• Experience with process automation, workflow optimization, and operational improvements.
• Experience working in large-scale or distributed enterprise environments.

Your responsibilities

• Take ownership of 2nd Level Support activities across the Google Workspace ecosystem, ensuring structured ticket handling and operational transparency.
• Support and maintain collaboration platforms including Gmail, Drive, Groups, and Vault, ensuring stable and reliable service delivery.
• Act as a coordination point between 1st Level Support, engineering teams, and external service providers.
• Perform advanced troubleshooting and root cause analysis including log analysis, mail tracing, header analysis, and HAR investigations.
• Manage user lifecycle processes including onboarding, offboarding, license management, and group administration using tools such as Adaxes and GAM.
• Drive documentation quality and operational excellence through SOP creation, knowledge base management, and shift-left initiatives.
• Contribute to automation and continuous improvement initiatives while supporting IAM topics such as SSO integrations and authentication flows.

Development opportunities we offer

• development budget
• external training
• intracompany training

What we offer

• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
• Language Courses – you'll have access to a multi-language learning platform enabling you to practice you language skills and learn new ones!
• Regular and systematic further training opportunities - both internally and from external providers. We support your ongoing learning and development.
• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Benefits

• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• integration events
• extra social benefits

Recruitment stages

• 1.
  Tech interview
• 2.
  HR interview

Reply Polska Sp. z o.o.