Head of Delivery Team (Direct Sales) | f/m/d

Your responsibilities

• taking full accountability for the delivery of projects and features executed by the development team
• ensuring that business requirements related to online and direct sales channels are successfully translated into working digital solutions
• actively managing priorities, risks, dependencies, and bottlenecks across the development lifecycle
• removing delivery obstacles and resolving cross-functional challenges that impact timelines or quality
• working closely with other teams and stakeholders to ensure smooth execution
• monitoring progress and ensuring delivery commitments are met within agreed timelines and scope
• proactively identifying risks and communicating issues early, together with mitigation plans
• maintaining strong understanding of development processes (environments, releases, dependencies, CI/CD, testing flows)
• operating effectively in an environment with high expectations
• supporting team members in achieving delivery goals, while prioritizing project outcomes when trade-offs are required
• fostering a collaborative, performance-driven and ownership-oriented culture within the team
• promoting the use of standard tools, frameworks, and best practices, and supporting resource planning to ensure the availability of the right skills across the project portfolio
• leading and developing team members, supporting the professional growth and development of employees in a global environment by encouraging continuous learning, knowledge sharing, coaching, and cross-location collaboration to build sustainable delivery capabilities
• this role is based in Warsaw but occasional travels are expected

Our requirements

• fluency in English
• strong practical understanding of the software development lifecycle and delivery mechanics
• understanding of the insurance industry, including core processes, products, sales channels, and business models
• proven experience in leading development or delivery teams with direct accountability for meeting deadlines
• experience working in digital / online sales environments (e-commerce, self-service platforms, customer-facing digital journeys) is a strong advantage
• ability to work under pressure and manage conflicting priorities
• strong ownership mindset and proactive communication style
• excellent communication and stakeholder management skills, with a service-oriented approach toward internal and external partners
• ability to independently manage topics without close supervision
• strong prioritization and risk management skills
• demonstrated success in leading delivery teams with a strong focus on collaboration, accountability, and continuous improvement
• experience in managing and developing cross-country teams, fostering a collaborative and performance-driven work environment

Optional

• German language skills are a strong advantage, but not required

About the role

What we offer

• Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• employee referral program
• charity initiatives

ERGO Technology & Services S.A.