Head of Tech Infrastructure & Operations Hub

Our requirements

• · Completed studies in computer science, information technology, telecommunications, engineering, business administration, industrial engineering or a comparable qualification.
• · Strong knowledge of enterprise infrastructure and operations, including data centre, network, workplace, cloud or hybrid services, cybersecurity interfaces and industrial Tech environments.
• · Good command of Tech service management practices, preferably ITIL, including incident, problem, change, service-level, continuity and disaster-recovery management.
• · Strong understanding of service governance, supplier management, KPI systems, budget steering, operational excellence and structured problem-solving methods.
• · Knowledge of project and program management methods, agile approaches and the delivery of complex infrastructure or transformation initiatives.
• · Ability to translate strategic priorities into clear organizational structures, measurable targets, prioritized demand and executable implementation plans.
• · Knowledge of current infrastructure technologies, architectures and operational risks, together with the ability to identify standardization and automation opportunities.
• Experience:
• · Several years of leadership experience, ideally in an international, cross-functional and matrix-based environment.
• · Experience in building and scaling teams, developing technical capabilities and establishing governance, routines, standards and performance transparency.
• · Broad experience in technology infrastructure and operations within a production-critical, manufacturing or industrial environment.
• · Experience in leading internal and external service delivery organizations and governing strategic suppliers.
• · Experience in major incident management, operational risk management, service improvement and cross-location escalation.
• · Strong experience in stakeholder management across business, plant, technology, governance and supplier organizations.
• · Experience in budget management, resource planning, demand prioritization and KPI-based performance steering.
• Personal Skills:
• · Authentic and inclusive leadership with the ability to provide direction, develop people and build a strong team identity.
• · Entrepreneurial and strategic thinking combined with clear outcome orientation and a strong focus on operational stability.
• · High resilience, accountability and structured problem-solving capability in production-critical situations.
• · Strong analytical and conceptual skills, with the ability to make sound decisions based on facts, risks and business priorities.
• · Excellent communication, negotiation and presentation skills across organizational and cultural boundaries.
• · High intercultural competence, collaboration skills and the ability to influence effectively in a matrix organization.
• · Business-fluent English. German and/or Polish are beneficial.

Your responsibilities

• In this L4 leadership role, you will establish and lead the Tech Infrastructure & Operations Competence Center / Hub in Jawor. You will be the accountable leader for a scalable team targeted to grow to up to 10 FTE, based on confirmed scope and demand. The team will support centrally steered infrastructure topics across Mercedes-Benz Cars and Vans plants and contribute to stable operations, stronger governance, standardized service delivery and faster incident resolution.
• Tasks General:
• · Disciplinary leadership for the Tech Infrastructure & Operations team, including task, performance and HR management in accordance with Mercedes-Benz Group guidelines.
• · Build, motivate, develop and qualify the Jawor Hub team through clear objectives, development plans, regular feedback, capability building and structured knowledge transfer.
• · Establish one accountable hub organization with effective governance, routines, interfaces and collaboration models across PT/TEGO Global Operations, MBMPL, Vans, Cars and the Business Accelerator organization.
• · Ensure convergence toward Mercedes-Benz standard solutions, processes, methods, tooling and reporting while reducing unnecessary local deviations.
• · Support strategic initiatives within PT/TE and Enterprise Technology, especially the Tech Target Operating Model 2030 and the transition toward a scalable competence setup.
• · Ensure compliant collaboration models with internal stakeholders, strategic suppliers and external service partners in accordance with Mercedes-Benz standards.
• · Act as the bridge between central standards and local needs, ensuring accountability, prioritization, transparent decisions and reliable execution.
• · Represent the Jawor Hub in relevant governance bodies and establish effective stakeholder communication across locations and organizational units.
• Tasks Tech Infrastructure & Operations Hub Capability:
• · Ramp up the Jawor Tech Infrastructure Hub, including recruiting and onboarding, qualification, know-how transfer, standardized service delivery and effective working models.
• · Lead the capability setup for Site Reliability Engineering in the Data Centre and Network domains, including stable operations, resilience, performance and cross-plant expert support.
• · Establish and govern infrastructure project management capability, including VAN.xA infrastructure topics, scope definition, resource planning, risk management, quality, communication and delivery tracking.
• · Establish transparent performance management with service KPIs, operational reporting, incident tracking, trend analysis and clear countermeasures.
• · Coordinate major infrastructure incidents and escalations across locations, ensuring fast expert engagement, structured communication, recovery tracking and lessons learned.
• · Provide supplier management for the defined infrastructure scope, including service quality, SLA/KPI performance, escalation, improvement measures and collaboration with central governance functions.
• · Establish demand intake, assessment and prioritization processes so that expert capacity is allocated transparently according to business criticality, risk and strategic relevance.
• · Ensure transparent budget steering and support cost optimization through standardization, scalable delivery and the appropriate allocation of local and virtual expert work.
• · Coordinate governance and cross-functional infrastructure topics, including vulnerability-related activities, compliance follow-up and operational risk transparency.
• · Support license and hardware procurement processes within the assigned scope and ensure alignment with standards, demand and budget priorities.
• · Drive continuous improvement, automation, repeatable best practices and harmonized processes across the supported production network.
• · Ensure complete operational documentation, knowledge management, handover into operations and sustainable capability retention within the hub.

Additional information

• The position is full-time.
• The job is located in Jawor, Poland.
• The role requires close collaboration with PT/TE and Enterprise Technology stakeholders across Mercedes-Benz Cars and Vans locations.
• Willingness to travel is required (less than 25%).
• Start date, publication period, job number, local contract conditions and HR contact are to be confirmed by the responsible HR organization.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• dental care
• doctor’s duty hours in the office
• mobile phone available for private use
• computer available for private use
• no dress code
• coffee / tea
• drinks
• parking space for employees
• extra social benefits
• sharing the costs of tickets to the movies, theater
• holiday funds
• redeployment package
• charity initiatives
• family picnics
• Home Office
• Karta Kultura

Mercedes-Benz Manufacturing Poland Sp. z o.o.