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Offer summary
(Summary generated by AI based on the full job description)
The project involves providing technical customer support as a Helpdesk in the technical support team. Required languages are German (fluent) and English or Spanish. Responsibilities include Level 1 IT support via phone and email, troubleshooting basic hardware, software and connectivity issues, and supporting web-based tools. Tools used include email clients, browsers and ticketing systems (e.g. Zendesk as a plus). Offered benefits include language courses, access to Udemy, private medical care (Luxmed) and benefits such as Multisport and subsidies.
from: 23 September 2026
to: 23 October 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:junior • mid
working mode:hybrid
Warszawa, Śródmieście
Requirements
Optional technologies
Zendesk
Operating system
Windows
Our requirements
- Fluency in German (spoken and written) and English or Spanish – required
- Previous experience in Helpdesk, IT support, or customer service
- Basic knowledge of IT systems, including browsers, email clients, and web-based tools
- Experience with ticketing systems (e.g., Zendesk) is a plus
- Ability to work in a fast-paced, customer-focused environment
Your responsibilities
- Provide Level 1 IT support in German/English via phone and email
- Troubleshoot basic hardware, software, and connectivity issues
- Handle user inquiries related to web tools and platforms
- Deliver professional, empathetic, and effective customer service
About the project
As a Helpdesk Technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues.
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
What we offer
- Employment contract
- Attractive office location - close to Gdańsk Railway Station
- Language courses on the eTutor platform for the employee and next of kin
- Udemy e-learning platform – the scope of the learning path to be agreed with the manager
- Medical care package at Luxmed fully financed for the employee and partly financed for his family members with the for the employee and family with the ‘Freedom of Treatment’ service
- Life insurance on preferential terms at TU Warta
- Multisport card subsidy
- Zdrofit gym in the office building
- Employee referral program
- Office is fully facilitated for bikers – with access to on-site changing rooms, bathrooms, and showers
- Subsidised glasses up to PLN 1000
- Allowances for changes in marital status and family expansion
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- remote work opportunities
- corporate gym
- employee referral program
- Zdrofit gym in the office building
Ria Money Transfer
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
This is how we work
Help Desk Technician with German
I apply to:
Ria Money Transfer
Warszawa, Śródmieście
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