Helpdesk Administrator Internship with French & English

Technologies we use

About the project

Your responsibilities

• To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English.
• Analysts will use Cloud Telephony channel with a dual Citrix setup for required client environment access.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Identifying the trend of calls /tickets and highlighting it to L2 / TL as applicable for outage confirmation.
• Creating child tickets and tagging them with problem a ticket. Callback the user and confirm resolution (wherever applicable).

Our requirements

• Fluent communication and writing skills in English and French.
• Student of last year of studies.
• Education in the IT field is preferable but not a must.
• Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines.
• Flexibility within work in shifts as per business requirement.

This is how we organize our work

What we offer

• Paid, several-month internship program - min. 3 months, 3-5 days a week, with flexible working hours and a possibility to work hybrid from our Gdansk office.
• A chance for long-term cooperation - there is an intention to offer you a full-time job.
• The opportunity to gain skills, knowledge and experience while working in international teams.
• Career development - based on a culture of feedback and constant support from a mentor, a clear path of development from the first day of work and Buddy's help in a new workplace.