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Offer summary

(Summary generated by AI based on the full job description)

The project involves operations and team management in SSC for IMS (Indirect Materials and Services) using SAP and ERP. Responsibilities include service monitoring, performance management, team development, process optimization with Lean and Six Sigma, and collaboration with IT on automation and system integrations. Required skills cover stakeholder management and fluency in English and German. Benefits include private medical care, training and language cost support, flexible working hours.

new

IMS Team Leader

Company: Dürr Group Services sp. z o.o.

from: 10 August 2026
to: 9 September 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:lead
working mode:hybrid
Poznań, Grunwald
Poznań, GrunwaldKolorowa 2View on map

Requirements

Expected technologies

SAP

Our requirements

  • Bachelor's or master's degree in business administration, Finance, Supply Chain, or related discipline.
  • 3+ years of experience in SSC/operations management, preferably in a multinational environment.
  • Proven leadership skills with the ability to manage diverse teams across functions.
  • Strong understanding of SSC environment.
  • Excellent communication and stakeholder management abilities in an international setting.
  • Experience with process improvement methodologies (Lean, Six Sigma) would be an advantage.
  • Fluency in English and German.
  • Proficiency with ERP systems (SAP) and MS Office tools.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Leadership and team-building skills; ability to manage diverse teams.
  • Stakeholder management and conflict resolution abilities.
  • Process-oriented approach with attention to detail.
  • Ability to adapt to changes and work in a fast-paced environment.

Your responsibilities

1. Operations and Performance Management
  • Lead, manage, and monitor a team of administrators handling IMS (Indirect Materials and Services) processes.
  • Ensure timely and accurate service delivery in compliance with SLAs, KPIs, and internal quality standards.
  • Allocate workloads, manage resources, and monitor productivity to meet or exceed productivity targets.
  • Maintain and improve standard operating procedures (SOPs) to ensure consistency, efficiency, and scalability.
  • Analyze operational data, identify variances, and implement corrective actions.
  • Prepare and deliver regular reports on volumes, performance, SLA adherence, and quality metrics.
    • 2. People Management & Leadership
  • Coach, mentor, and develop team members through regular feedback and performance reviews.
  • Manage team schedules, resolve staffing issues, and support the career development of employees.
  • Monitor and improve engagement scores through targeted initiatives. Foster a positive, collaborative, and transparent work culture.
  • Encourage continuous improvement and professional growth across the team.
  • Oversee comprehensive onboarding and training programs for new hires.
    • 3. Stakeholder Management
  • Serve as the primary liaison between internal customers, stakeholders, and SSC teams for assigned processes.
  • Manage stakeholder expectations, share regular updates, and resolve issues promptly.
  • Build strong relationships and ensure SSC delivery meets or exceeds client expectations.
  • Take improvement action on customer satisfaction surveys results.
    • 4. Process Excellence & Compliance
  • Identify process gaps and implement optimization initiatives, including automation, standardization, and adoption of continuous improvement methodologies (Lean, Six Sigma, Kaizen).
  • Keep all process documentation, SOPs, and operational manuals current to ensure compliance and minimize risk of knowledge lost.
  • Meet internal and external quality standards and best practices, supporting audits with timely, accurate documentation.
  • Track and analyze performance metrics, identify trends, and provide actionable insights to senior management for informed decision-making
    • 5. Strategy and Project Management
  • Support execution of DGS Global Strategy
  • Lead transition and onboarding projects of new processes or regions into SSC operations.
  • Lead organizational change and prepare staff and stakeholders for process or system shifts ensuring both process adoption and capability growth
  • Collaborate with IT teams on automation, system integrations, and digital strategy implementation for measurable gains in productivity, quality, and stakeholder satisfaction.
    • Company

    Benefits

    • sharing the costs of sports activities
    • private medical care
    • sharing the costs of foreign language classes
    • sharing the costs of professional training & courses
    • life insurance
    • flexible working time
    • preferential loans
    • corporate library
    • extra social benefits
    • employee referral program
    • charity initiatives
    • LinkedIn Learning

    Dürr Group Services sp. z o.o.

    Welcome to Pure Passioneering.
    If you’re passionate about technology, and Industry 4.0 inspires you, then the Dürr Group is the right company for you. Here you have the freedom to use your entrepreneurial skills, the chance to work with an international focus, and the certainty of jumping into the digital industrial age.

    This is how we work

    IMS Team Leader
    I apply to:
    Dürr Group Services sp. z o.o.
    Poznań, Grunwald
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