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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on improving service quality and operational governance for the Server Platform covering Windows and Linux teams. Key tools are ServiceNow, CMDB and Azure DevOps. Responsibilities include driving Service Improvement initiatives, coordinating Problem Management / RCA, enhancing processes and knowledge, supporting audit readiness, identifying automation opportunities and operational reporting. Required experience in ITIL practices and server operations. On-site presence in Warsaw required on Wednesdays. Benefits: sports cost sharing, private medical care, life insurance, integration events.
from: 23 September 2026
to: 23 October 2026
salary not specifiedB2B contract (full-time)
Salary details
basic salary
Offer parameters
level:mid
working mode:hybrid
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Expected technologies
Linux
Windows Server
ServiceNow
Azure DevOps
Optional technologies
Microsoft Power BI
Operating system
Windows
Linux
Our requirements
- Experience in infrastructure/server operations, IT service management, or a similar enterprise IT environment
- Strong background in ITIL practices, Problem Management, and Root Cause Analysis
- Experience with ServiceNow, CMDB, and Azure DevOps or similar backlog/workflow tools
- Experience coordinating incident follow-up, audit readiness, or governance activities
- Strong documentation, analytical, and stakeholder communication skills
- Comfortable working with both technical specialists and management stakeholders
Your responsibilities
- Service Improvement & Governance
- Drive Continuous Service Improvement initiatives across Server Platform teams (Windows and Linux)
- Maintain and improve improvement backlogs, prioritisation models, governance routines, and reporting
- Coordinate review meetings and follow up on agreed actions, owners, and deadlines
- Analyse operational trends to reduce incidents, improve efficiency, and mitigate operational risk
- Problem Management & Root Cause Analysis
- Lead or coordinate RCA activities for major incidents and recurring operational issues
- Facilitate cross-functional investigations across Server, Network, Infrastructure, Security, Application, and Architecture teams
- Document findings, corrective actions, and preventive measures; track remediation to completion
- Process, Quality & Knowledge Management
- Review and improve operational processes, SOPs, standards, and governance controls
- Support audit readiness activities and evidence collection
- Maintain operational documentation and knowledge articles, improving structure and searchability
- Tooling, Reporting & Stakeholder Management
- Support ServiceNow, Azure DevOps, CMDB, and operational reporting initiatives
- Identify automation opportunities to reduce manual effort and improve consistency
- Work closely with operations managers, architects, service owners, and technical specialists across the organization
About the project
Drive operational excellence, service quality, governance, and continuous improvement across a Server Platform organization spanning both Windows and Linux teams. This role acts as the bridge that turns incidents, problems, changes, audits, and knowledge management activities into measurable business value.
What we offer
- On-site presence at the Warsaw hub required every Wednesday
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- integration events
Recruitment stages
- 1.Rozmowa z rekruterem ok. 15 min
- 2.Spotkanie rekrutacyjne z klientem ok. 60 min
IT CONNECT Sp. z o.o. Sp. k.
ITConnect – Twój partner w świecie nowoczesnych kadr.
Jesteśmy polską firmą z blisko 20-letnim doświadczeniem na rynku. Nasza historia zaczęła się w 2007 roku, a dziś, dzięki dynamicznej transformacji, wspieramy nie tylko sektor IT, ale również branże takie jak inżynieryjna, budowlana, telekomunikacyjna oraz wiele innych.
W ITC wierzymy, że technologia nas łączy, ale to relacje nas budują.
Nie jesteśmy zwykłym dostawcą usług – przejmujemy operacyjne wyzwania rekrutacyjne, aby nasi klienci mogli w pełni skupić się na swojej strategii i rozwoju.
Co nas wyróżnia?
Szukasz specjalistów do swojego zespołu lub nowej ścieżki zawodowej?
Skontaktuj się z nami i sprawdźmy, co możemy wspólnie zbudować!
Incident & Management Improvement Specialist
I apply to:
IT CONNECT Sp. z o.o. Sp. k.
Warszawa, Masovian
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