Industry X – Aftersales Consultant (GN)

Your responsibilities

• Working closely with client business stakeholders to understand their requirements and provide optimal solutions in the areas of aftersales, warranty and spare parts management business processes
• Development, optimization, reshaping of different business process from the area of aftermarket service operations with focus on warranty optimization, spare parts optimization (incl. parts pricing & inventory) and supply chain management and bridging business processes with technology (eg. SAP, Business Intelligence tool, etc.)
• Leading technology platform solutioning, implementation and enhancement projects, including planning, design, fit/gap analysis, build and configuration, testing, cutover and any other deployment activities;
• Collaborating with other cross-functional teams to ensure seamless integration with other ERP modules
• Master Data Management and Governance focused on assets maintenance operations, MRO supply chain, quality assurance and warehouse management

Our requirements

• Thrive in a dynamic, international, and multicultural environment, embracing challenges as opportunities and committed to your constant progress.
• Opportunity to gain exceptional on Polish market, skills, knowledge and experience on large scale international projects fostering your development and unique skillset
• The unique chance to work in a global network using only state-of-the-art tools and technologies and gaining one of a kind experiences with best know-how, with broad access to certifications and professional industry-recognized trainings dedicated to ongoing improvement and dynamic professional growth.
• HERE IS WHAT YOU’LL NEED:
• Experience of working in aftermarket service operations space across areas like warranty optimization, after market spare parts optimization including parts pricing, parts inventory and supply chain management, most preferably in industrial or automotive
• Strong experience with SAP SD/CS or related modules (at least Key User) and perfect knowledge of related business processes with main focus aftersales, especially warranty management, spare parts management
• Proven ability to work creatively and analytically in a problem-solving environment
• Project Management skills and proficiency in analyzing and translating Business Requirements to Technical Requirements and IT Architecture;
• Experience in Project Management activities including planning, deliverables development, project execution monitoring, managing stakeholders’ relationships, mitigating risks and managing change requests
• Change Management in review of existing processes and procedures, definition of future state processes, development of training material and delivery of training sessions to business users.
• Excellent Business English communication skills (written & spoken). Knowledge of German or French would be appreciated
• Analytical and quantitative skills and the ability to use hard data and metrics to back up assumptions and develop business cases, including ability to clearly communicate these data insights to others.
• Experience in developing analytics model to drive cost to serve optimization in the service operations space and understanding of manufacturing processes is well received
• Ability to work in a rapidly changing environment where continuous innovation is desired.

What we believe

What we offer

• Employment contract (Umowa o pracę)
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card).

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• employee referral program

Accenture Strategy & Consulting