Intern - IT Service Delivery Support

Our requirements

• Student status (preferably, 4th, or 5th year) in Computer Science, Information Technology, Telecommunications, Automation, Robotics, or a related field
• English proficiency at minimum B2 level (spoken and written)
• Basic understanding of computer hardware, operating systems, and networking concepts
• Interest in IT infrastructure, user support, cybersecurity, or enterprise technologies
• Good communication skills and willingness to work with end users
• Analytical mindset, attention to detail, and eagerness to learn
• Ability to work independently as well as within a team

Optional

• Basic knowledge of Windows operating systems and Microsoft 365
• Familiarity with Active Directory concepts
• Basic understanding of networking fundamentals (LAN, TCP/IP, Wi-Fi)
• Knowledge of ITIL concepts or ticketing systems

Your responsibilities

• Supporting local IT team in daily IT operations and end-user support activities
• Assisting with the preparation, installation, and configuration of laptops, monitors, docking stations, and other IT equipment
• Supporting employee onboarding and offboarding processes
• Helping maintain IT asset inventory and ensuring data accuracy
• Assisting in troubleshooting basic hardware, software, and connectivity issues under the supervision of experienced IT specialists
• Supporting documentation updates, process descriptions, and knowledge base articles
• Participating in IT infrastructure and workplace technology projects
• Assisting with ServiceNow ticket management and follow-up activities
• Supporting conference room equipment, printers, and workplace technologies
• Collaborating with global and local IT teams on various operational tasks and continuous improvement initiatives

Recruitment process

• CV Review - Your application and CV will be reviewed to assess your qualifications and experience in relation to the role requirements.
• Phone Interview (approximately 20 minutes) - This initial conversation is designed to discuss your background, expectations, and answer any preliminary questions.
• Technical Interview (1h) - Conducted by the manager and an additional team member, this stage focuses on evaluating your technical knowledge and problem-solving skills. The interview can be held via Teams or at our office.

What we believe

• Inclusion: We value diversity in people, ideas, and experiences.
• Integrity: We believe in transparency, authenticity, and depend on each other to deliver what we promise.
• Excellence: We contribute to our developments by seeking knowledge and sharing information.
• Responsibility: We care about our local communities and the global environment.
• Collaboration: We are one BorgWarner.

What we offer

• Gain hands-on experience supporting end-user computing environments in a multinational organization
• Learn how enterprise IT services are delivered and managed
• Develop practical knowledge of workstation deployment, asset management, and IT service processes
• Participate in real IT projects and improvement initiatives
• Work with professional enterprise tools such as:
• ServiceNow – IT service management and ticket handling
• Microsoft 365 – collaboration and productivity platform
• Active Directory – user and device management
• SCCM / Endpoint Management tools – device administration and software deployment
• Gain experience working in an international environment using English in daily communication
• Receive mentoring and guidance from experienced IT professionals
• Have the opportunity for future employment after successful completion of the internship

Benefits

• sharing the costs of sports activities
• flexible working time
• integration events
• corporate library
• no dress code
• video games at work
• parking space for employees
• leisure zone
• opportunity to obtain permits and licenses
• charity initiatives

BorgWarner Mobility Poland sp. z o.o. - PDS Kraków