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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on user support and IT environment maintenance. Required technologies include Windows OS, MS Office, antivirus and firewall software, basic PC hardware knowledge and use of a Call Tracking System. Responsibilities cover diagnosing and resolving hardware/software/network issues by phone, routing escalations to internal support, managing vendor relationships, administering user access and documenting tickets. Language requirements: Czech C1 and English B2. Offered benefits include private medical care, life insurance, Multisport, and subsidies for language courses and glasses.
from: 4 November 2026
to: 4 December 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:senior
working mode:hybrid
Kraków, Prądnik Czerwony
Requirements
Expected technologies
ITIL
Operating system
Windows
Our requirements
- Understanding of the IT environment and readiness to learn new processes and technologies
- Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
- ITIL knowledge would be an asset
- Excellent communication and conversation skills (both verbal and written)
- Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
- Ability to acquire new information quickly and the willingness to do so at all times
- Willingness to work with rotational shift
- Work mode: Hybrid (minimum 2 days office)
- Willingness to work rotational shift - 14x7
- Language Requirements: Czech – at least C1; English – at least B2
Your responsibilities
- Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- Route problems to internal support group
- Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
- Administer and provide User Access in various systems
- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice
What we offer
- Life insurance
- Private medical care
- MultiSport Card
- Subsidies for glasses
- Subsidies for language courses
- Christmas and holiday bonuses
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- flexible working time
- integration events
- retirement pension plan
- extra social benefits
- employee referral program
- charity initiatives
Recruitment stages
- 1.Application
- 2.Shorlisting
- 3.Technical & HR Interview
- 4.Offer Rollout
HCL Poland
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.
IT Analyst with Czech
I apply to:
HCL Poland
Kraków, Prądnik Czerwony
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