IT Application Support with Polish, English and Dutch

Our requirements

• IT helpdesk background and knowledge of ticketing tools, ideally ITSM.
• Fluent Dutch + English + Polish (minimum C1 level)
• Analytical skills, willingness to help customers, and troubleshooting skills.
• Strong soft skills and willingnes to work directly with customers.

Your responsibilities

• Receiving (Answering phone calls from end users) and registering Service Requests (SR).
• Trouble shooting and resolution of SR’s thanks to knowledge of business applications used in dealer and workshop, personal skills, knowledge base, vendor literature and communication with team members.
• Transfer/Escalation of SR’s to other Support Groups (SG).
• Keeping track of and follow up of SR’s transferred to other SG.
• Informing users as to the progress of SR’s Responsibility for the Team SR’s.
• Direct contact with users and customers from Regions: Sweden, Finland, Norway, Denmark (via phone and mail).
• Solving problems that appear in company’s applications (business knowledge needed).
• Working according to established rules and procedures as a member of Global DS Organization (registering, closing, monitoring and follow-up Service Requests).
• Working in accordance with ITIL and DS Best Practices.

This is how we organize our work

What we offer

• Hybrid mode.
• Type of agreement: B2B contract with possible extension.

Benefits

• sharing the costs of sports activities
• private medical care

Recruitment stages

• 1.
  Rozmowa z rekruterem ok. 15 min
• 2.
  Spotkanie rekrutacyjne z klientem ok. 60 min

IT CONNECT Sp. z o.o. Sp. k.