IT Business Relationship Manager (M/F/D)

Your responsibilities

• Act as a strategic partner and trusted advisor for business stakeholders within Contract Logistics.
• Serve as a key interface between Contract Logistics business teams and IT.
• Understand, capture, and structure business needs and translate them into clear IT requirements.
• Manage the demand lifecycle from initial intake through evaluation, prioritization, planning, and handover to IT delivery teams.
• Evaluate IT demands based on business value, feasibility, cost, risks, and strategic relevance.
• Facilitate alignment between business functions, operations, and IT teams and manage stakeholder expectations.
• Support customer engagements and tender processes by providing IT-related expertise.
• Coordinate customer and business escalations related to Contract Logistics IT.
• Maintain transparency across the IT demand pipeline, portfolio status, priorities, and decision-making.
• Maintain documentation related to the IT landscape for assigned business areas.
• Coordinate additional IT requests, including inbound assessments and changes to legacy solutions.
• Ensure delivered solutions meet agreed business requirements and use stakeholder feedback to improve the requirements intake process.
• Monitor solution adoption, business value realization, and relevant KPIs after implementation.
• Identify opportunities to standardize, streamline, and optimize IT processes and solutions.
• Recommend improvements to demand management processes, tools, and templates

Our requirements

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Supply Chain Management, or a related field, or equivalent professional experience.
• Minimum 3 years of experience managing business requirements.
• Experience supporting or managing customer tender processes.
• Good understanding of IT solution delivery processes.
• Strong understanding of Contract Logistics business processes.
• Solid knowledge of IT demand and portfolio management frameworks.
• Ability to understand, interpret, and evaluate both business and IT requirements.
• Familiarity with IT integrations, enterprise applications, and data flows.
• Fluent spoken and written English.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical, problem-solving, and strategic thinking abilities.
• Ability to negotiate, manage expectations, and align stakeholders with different priorities.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Willingness to travel to client sites and company locations when required.
• Good knowledge of Microsoft Office, including MS Project, Excel, Word, and PowerPoint.

Optional

• Relevant professional or IT certifications.
• Experience with Warehouse Management Systems (WMS), particularly Blue Yonder.
• Knowledge of EDI and SQL.
• Experience working with Atlassian Jira.
• Experience with Agile and Waterfall environments.
• Experience working with international and remote teams.
• Experience communicating and presenting to senior management.
• Knowledge of the logistics market.

What we offer

• Employment based on an employment contract, along with a comprehensive benefits package.
• Training and development programs, as well as access to an e-learning platform.
• Onboarding program with the support of a dedicated Buddy.
• Participation in an annual, company-wide integration event.
• A work environment based on Scandinavian organizational culture.
• Opportunities for growth through our internal program.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• integration events
• corporate gym
• corporate sports team
• coffee / tea
• parking space for employees
• extra social benefits
• holiday funds
• christmas gifts
• employee referral program
• charity initiatives
• bicycle parking
• modern and ergonomic office
• yoga in the office

DSV GBS