IT Business Support Specialist

Our requirements

• 1-2 years experience in:
• WAN/Orders: Tech knowledge, procurement, vendor talks, documentation.
• Tickets: ServiceNow, ITIL, issue analysis.
• Assessment: Data analysis, requirements docs, team collaboration.
• Communication: Vendor negotiations, internal updates.
• CMDB: Database updates, config docs, automation.

Your responsibilities

• WAN services and hardware ordering – quoting, ordering, communicating and archiving of orders
• Maintaining tickets in Service Now
• WAN requirements assessment based on the data provides by requestor.
• Managing communication with the providers and within the organization
• Maintaining network database (CMDB)

This is how we organize our work

What we offer

• We offer a full-time employment contract
• Location – Warsaw; work model – on-site
• Stable and long-term cooperation
• Well-defined career path at the European leader in engineering & IT consulting
• Opportunity to relocate and work in different ALTEN Polska branches
• After completion of the project, opportunity to engage in a subsequent one within the company
• Introduction and cooperation with dedicated Competences Manager
• We also offer cooperation based on a B2B or Contract of mandate (UZ).
• We also guarantee:
• Access to professional certifications with our technology partners (e.g. Google, ISTQB)
• Access to relevant industry events
• Access to the Knowledge Sharing Program
• Access to Referral program

Benefits

• life insurance
• retirement pension plan
• baby layette
• employee referral program
• Medicover medical care
• Medicover dental care
• Medicover Benefits platform
• Medicover Sport card

ALTEN Polska