IT Desktop Support Technician

Our requirements

• 2-4 years of experience in IT Support, Desktop Support, Service Desk, or a similar role.
• Strong knowledge of Microsoft technologies including Windows 10/11, Microsoft 365, Active Directory, Azure AD, and Intune.
• Experience supporting end users in a corporate environment, both remotely and onsite.
• Understanding of networking fundamentals, including TCP/IP, LAN, Wi-Fi, VPN, and related connectivity troubleshooting.
• Experience working with ticketing systems such as ServiceNow or similar ITSM platforms.
• Familiarity with device deployment, hardware troubleshooting, and endpoint management.
• Knowledge of IT security principles, access management, and endpoint protection solutions.
• Strong analytical and problem-solving skills with a customer-focused approach.
• Excellent communication and stakeholder management skills.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Fluent English is required; additional European languages would be an advantage.
• Microsoft certifications and/or ITIL Foundation certification are desirable.

Your responsibilities

• Provide first and second-line IT support to end users across IMI locations, both onsite and remotely.
• Act as the first point of contact for IT-related incidents and service requests, ensuring timely resolution and excellent user experience.
• Support and maintain desktop and laptop environments, Windows operating systems, Microsoft 365 applications, and mobile devices.
• Administer user accounts and access rights through Active Directory, Microsoft 365, Azure AD, and related systems.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Install, configure, and deploy new hardware, software, and workplace technology solutions.
• Support local infrastructure including printers, scanners, LAN and wireless networks.
• Manage joiners, movers, and leavers processes, ensuring secure and compliant access management.
• Escalate complex issues to appropriate teams and collaborate with global IT colleagues and third-party providers.
• Maintain accurate documentation, knowledge articles, and asset records.
• Monitor system performance, backups, and critical IT services in accordance with company procedures.
• Participate in local and global IT projects, including hardware refreshes, software deployments, and workplace improvements.
• Promote IT security best practices and support the implementation of IMI security standards and policies.
• Identify opportunities to improve processes, enhance user experience, and drive operational efficiency.

About the project

What Success Looks Like at IMI

Benefits

• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• corporate products and services at discounted prices
• integration events
• retirement pension plan
• no dress code
• coffee / tea
• drinks
• parking space for employees
• extra social benefits
• employee referral program
• charity initiatives
• family picnics

IMI International