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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on developing AI solutions that enhance end user experience within Service Desk and Support. Key technologies include Agentic & Generative AI, conversational AI / chatbot and platforms like Copilot Studio. Experience with ITSM/JIRA and analytics/dashboarding is required. Responsibilities include building AI solutions for the end-user journey, designing flows and queues for chatbots, analyzing operational data, running functional and non-functional tests, and maintaining IT-compliant technical documentation.
from: 20 October 2026
to: 4 December 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Your responsibilities
Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea's transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.
Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people's daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.
In Service Desk and Support team we're looking for an AI & Analytics Engineer to join us in Warsaw for full time. No relocation sponsorship is planned, please consider when applying.
About our team
Meet the End User Engineering and Operations team. Our role is to deliver World Class End User Experience throughout AI capabilities and enabling advanced chatbot agentic AI.
Main responsibilities in this role:
* Building AI solutions (including Agentic & Generative AI) benefiting end user journey
* Forging partnership with stakeholders across Nordea to drive strategic technology initiatives and contribute to the future of AI
* Improving IT operational performance, transparency and data-driven decision-making by analysing & modelling data to identify trends, opportunities, and recommendations
* Designing and running functional and non-functional tests on AI solutions
* Creating and maintaining technical documentation to run all activities aligned with IT Policies and other requirements
Our requirements
This is the right role for you if you:
* Have hands on experience in building conversational AI Agents that can provision knowledge towards end-users (evidence required), feel confident in predicting end user behaviors, manage stakeholders and their expectations.
Your background and skills include:
* Experience building or contributing to AI-enabled solutions, for example using Copilot Studio, or similar AI platforms (evidence required)
* Setting up flows, skills and queues for conversational AI/ chatbot agent (evidence required)
* Experience with ITSM/JIRA or other issue tracking systems
* Experience designing analytical products, dashboards, reports, and decision support solutions
* Excellent written and spoken English skills, at minimum C1 level
* A Master's degree in Science, Software Engineering, Mathematics, Statistics, or a related field
* Alternatively at least 3+ years of experience in a similar role
It would be ideal if you also had:
* Experience with BMC Helix
* Experience with BMC Innovation Studio, BMC Digital Workplace, BMC HelixGPT Agent Studio
Benefits
- private medical care
- life insurance
- flexible working time
- integration events
- corporate gym
- corporate sports team
- retirement pension plan
- no dress code
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- holiday funds
- redeployment package
- employee referral program
- charity initiatives
- Sports membership cards
- Nordea Seniority Benefit
- Wellbeing platform
- Hybrid working options
- Flexible benefits platform
NORDEA Bank Abp SA Oddział w Polsce
Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.
Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.
This is how we work
IT Developer
I apply to:
NORDEA Bank Abp SA Oddział w Polsce
Warszawa, Masovian
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