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Offer summary
(Summary generated by AI based on the full job description)
The offer involves working in a global Service Desk for the ZIEHL-ABEGG international group. Key technologies include Windows 11, Microsoft 365, Teams, Citrix, ServiceNow and knowledge of ITIL V4. Responsibilities cover 1st and 2nd level IT support, ticket management, troubleshooting hardware and software issues, and user administration support. The role requires shift work and participation in a follow-the-sun support model. Benefits include private medical care, language support and flexible working hours.
from: 24 August 2026
to: 23 September 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
fixed bonus (e.g., quarterly, annual)
Offer parameters
level:mid
working mode:hybrid
Łódź, Widzew
Requirements
Expected technologies
SAP
Operating system
Windows
Our requirements
- Education in IT, Computer Science or a related field, or relevant professional experience in IT support.
- Good knowledge of Windows 11, Microsoft 365, Teams, Citrix, remote support tools, IT infrastructure and basic network topics.
- Experience in a service desk or helpdesk environment would be an advantage.
- Practical troubleshooting skills and an analytical, solution-oriented mindset.
- Familiarity with ServiceNow or ITIL V4 processes would be a plus.
- Strong communication skills, teamwork mindset and customer-oriented approach.
- Very good English language skills; German language skills would be an advantage.
Your responsibilities
- Provide 1st and 2nd level IT support to users across the global ZIEHL-ABEGG Group.
- Process calls and written requests from internal customers in a professional and timely manner.
- Register, categorize and prioritize tickets in ServiceNow.
- Troubleshoot hardware and software issues, escalate cases when needed and support root cause analysis.
- Support user administration in relevant IT systems.
- Work closely with international IT colleagues, 2nd and 3rd level support teams and external providers.
- Participate in shift work and on-call duty within the global follow-the-sun support model.
What we offer
- Stable employment in an international company with a strong global IT structure.
- Work in a worldwide Service Desk team supporting users from different countries.
- Practical experience with modern IT tools, ticketing systems and service management processes.
- A supportive team environment with opportunities to develop your technical and service desk skills.
- Competitive salary and a benefits package including private medical care and holiday subsidy.
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- flexible working time
- holiday funds
- employee referral program
Ziehl-Abegg Polska Sp.z o.o.
ZIEHL-ABEGG is an international company and one of the leading specialists in ventilation, control and drive technology. We combine global experience with modern solutions, a strong focus on quality and a collaborative working culture.
IT Helpdesk Specialist
I apply to:
Ziehl-Abegg Polska Sp.z o.o.
Łódź, Widzew
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.