IT HelpDesk Specialist

Technologies we use

Your responsibilities

• Prompt troubleshooting upon receipt of support requests (research and problem-solving).
• Provide reliable user support with a high level of user satisfaction and technical expertise.
• Feedback from team and managers actioned.
• Encourages the use of best practice across the team, including documenting and sharing with others.
• Set up workplaces for new employees.
• Register, maintain and block accounts in the company's services.
• Install and set up the necessary software.
• Work remote users.
• Keep track of all equipment, conduct regular inventory checks, and handle equipment receipts and shipments.
• Write manuals for software and/or services for company employees.

Our requirements

• At least 2 years of experience working in a similar position.
• Higher education.
• Admin-level PC skills (Windows, *nix).
• Proactivity and independence in daily work, quick response to requests.
• User-oriented approach.
• Knowledge of ITIL standards & practices.
• English proficiency: enough to read technical documents.
• Excellent communication skills (written/verbal).
• Upper-Intermediate Russian proficiency.

What we offer

• Flexible Work Conditions – Fully remote format with no office restrictions. Convenient flexible schedule and transparent processes.
• Development & Learning – Internal education system that includes workshops, webinars, and hackathons. Compensation for English and other language courses.
• Health & Well-being – Medical insurance and reimbursement for gym memberships. Team sports initiatives to promote a healthy lifestyle.
• Bonus Program – Performance-based bonuses upon meeting sales targets. For key employees—profit-sharing from stock value growth.
• Expert Community – Work alongside top industry professionals. Grow in a dynamic and innovative environment.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• remote work opportunities
• flexible working time
• integration events
• charity initiatives

G5 Entertainment AB