IT Operations Team Coordinator

Our requirements

• Very good command of written and spoken Polish (min. C1) and English (min. B2),
• Experience in managing a team of at least 3-5 people,
• Experience with tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack.
• Experience in working in an IT environment (working in an Agile environment is a plus),
• Experience in working with ITSM or similar framework,
• Experience in use of one of the following ITSM tools: Jira SM, Zendesk, Freshdesk, Service Now,
• Experience in managing hardware asset registry for laptops, accessories etc.,
• Experience in working in a fast changing company (e.g. software development organisation),
• ITIL Foundation Certificate,
• Ability to motivate and grow your team,
• Are proactive and a good team player.
• Experience managing macOS and Windows endpoints.

Your responsibilities

• Ownership and subject matter expert for tools such as: Google Workspace, Azure, O365, Make, Jira,1Password, Slack
• Conducting regular meetings with your team members,
• Assigning tasks to them and consulting on their progress,
• Monitoring happiness and atmosphere within the team,
• Gathering, giving and acting on feedback for team members,
• Taking care of their development and helping people get the most out of their potential,
• Planning development budget,
• Executing HR processes: vacation monitoring, being involved in onboarding and offboarding processes, conducting performance reviews, being a key participant in appraisal and salary review process,
• Connecting people with the company’s strategy, NG processes and keeping them up-to-date with the company news.
• Managing day-to-day operations of the Service Desk Team at Netguru,
• Ensuring set KPIs and SLAs are met in order to deliver the best quality of service to internal stakeholders,
• Co-creating and monitoring policies and procedures for Service Desk Team,
• Handling queries and escalations from stakeholders,
• Managing and communicating change in the department and to the organisation,
• Monitoring of hardware stock, responsibility of orders and EOL processes,
• Resource allocation/scheduling to meet the demands of delivering a service and managing changing priorities and issues,
• Anticipating the impact of business decisions on team’s operations and taking appropriate action,
• Handling cross-departmental cooperation when dealing with shared responsibility areas.

About the project

What we offer

• UoP (CoE): Access to the WorkSmile platform offering benefits adapted to your preferences: Multisport card, Private health insurance package, Life insurance, And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).
• UoP (CoE): PLN 175 monthly lump sum (ryczałt) for remote employees.
• B2B: Discounts on Apple products.
• Various internal initiatives: Team workshops and integration events, webinars, and knowledge sharing sessions.

Recruitment stages

• 1.
  you'll meet with one of our recruiters
• 2.
  a round of technical interviews
• 3.
  the opportunity to meet with the client

NETGURU S.A.