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IT Service Delivery Manager
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Offer summary

(Summary generated by AI based on the full job description)

The role focuses on IT service delivery management at Tata Consultancy Services, involving Client & Account Management, project and operations leadership using AI and best practices like ITIL, Agile, DevOps. Responsibilities include leading distributed teams, stakeholder management, escalation handling, business growth support, and cost optimization within IT services. Benefits include private healthcare, life insurance, Multisport and a hybrid working model.

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IT Service Delivery Manager

Company: TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE

from: 11 September 2026
to: 11 October 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
fixed bonus (e.g., quarterly, annual)
Offer parameters
level:manager
working mode:hybrid
Warszawa, Wola
Warszawa, WolaPrzyokopowa 33View on map

Requirements

Expected technologies

ITIL
DevOps
Agile

Our requirements

  • 5+ years of experience in IT service delivery, project management, IT operations, or related leadership roles.
  • Experience managing enterprise customers or strategic accounts.
  • Proven ability to lead cross-functional and geographically distributed teams.
  • Strong stakeholder management, governance, and escalation management skills.
  • Experience delivering projects while managing ongoing operational services.
  • Fluent Polish and English.
Optional
Preferred:
  • Experience in Managed Services, Cloud Operations, Infrastructure Services, ERP Support, Digital Transformation, or IT Consulting.
  • Experience working with global stakeholders and offshore delivery models.
  • Exposure to financial, commercial, and contract management.
    • Preferred Certifications:
  • PMP or PRINCE2 Practitioner
  • ITIL Foundation or higher
  • Agile/Scrum or SAFe certification
  • Lean Six Sigma Green Belt
  • Microsoft Azure Fundamentals

    • Your responsibilities

    Client & Account Management
  • Focus on Growth (existing clients and new business) and Transform Delivery Operations leveraging AI & other traditional tools.
  • Act as the primary delivery contact for assigned clients.
  • Build and maintain strong relationships with customer stakeholders.
  • Lead governance, service review, and operational meetings.
  • Manage escalations and ensure timely resolution.
  • Support business growth, pre-sales activities, and service improvement initiatives.
    • Service & Project Delivery
  • Lead delivery of IT services, projects, and transformation initiatives.
  • Ensure delivery meets agreed scope, budget, timelines, quality standards, SLAs, and KPIs.
  • Manage risks, dependencies, resources, and project performance.
  • Coordinate delivery across internal teams, vendors, and partners.
  • Provide regular operational and executive-level reporting.
    • Operations & Continuous Improvement
  • Oversee day-to-day service delivery operations.
  • Drive service excellence and continuous improvement programs.
  • Lead incident, problem, and escalation management processes.
  • Promote automation, operational efficiency, and industry best practices (ITIL, Agile, DevOps).
    • Financial & Commercial Management
  • Support accounting financial performance and resource utilization.
  • Contribute to business cases, financial reviews, and cost optimization initiatives.
  • Support contract and commercial management activities.
    • Leadership & Governance
  • Lead and develop geographically distributed delivery teams.
  • Foster a high-performance and customer-focused culture.
  • Support recruitment, onboarding, coaching, and succession planning.
  • Ensure compliance with contractual, organizational, and quality requirements.
    • Company

    About the project

    Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We are looking for an experienced IT Service Delivery Manager to lead customer engagements, delivery operations, and business growth initiatives across the Polish market.

    What we offer

    • Competitive salary with annual salary reviews
    • Hybrid working model (minimum 2 days per week in the office)
    • Permanent employment contract after probation period
    • Private healthcare and life insurance
    • Multisport card
    • MyBenefit platform
    • Access to learning and development platforms
    • Discounted theatre tickets
    • Opportunity to work with international clients and modern technologies in a multicultural environment

    Development opportunities we offer

    • conferences in Poland
    • industry-specific e-learning platforms
    • intracompany training

    Benefits

    • sharing the costs of sports activities
    • private medical care
    • life insurance
    • flexible working time
    • corporate sports team
    • saving & investment scheme
    • no dress code
    • coffee / tea
    • parking space for employees
    • employee referral program
    • charity initiatives

    Recruitment stages

    • 1.
      HR interview
    • 2.
      Interview with the director
    • 3.
      Interview with the local GM

    TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE

    A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief. A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

    This is how we work

    IT Service Delivery Manager
    I apply to:
    TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE
    Warszawa, Wola

    Need more information?

    • Make sure the body of the offer doesn’t already include what you’re looking for.
    • Ask a question if you need more information you’re interested in.
    • We’ll forward your question to the employer and aim to provide a response within 3 business days.

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