IT Service Desk Analyst

Our requirements

• Fluent in Polish & English min. C1
• Knowledge of Operating System: Windows 11
• Skilled in using ticketing tools
• Knowledge of Windows administation tool and MS Office 365 Package
• General IT network knowledge
• Strategic and conceptual skills, empathie and flexibility

Your responsibilities

• You will be first point of contact for internal UTM employees for IT-related requests and faults
• Ensuring that the IT service desk is available by telephone for IT-related enquiries and faults
• Processing of incidents in ticketing system, taking into account the agreed response and processing times
• Processing of workflow tasks within the agreed SLA's
• Sending e-mail communications to defined distribution groups in case of major disturbances and IT maintenance work
• Participation in workshops with IT specialist on current IT topics and knowledge transfer, creation of knowledge documents
• Participation in regular meetings, if required (e.g. OnCall Meeting, CAB Meeting)

This is how we organize our work

What we offer

• COOPERATION – we work towards a common goal, creating a well-coordinated team
• DIVERSITY – we work in multicultural teams
• DYNAMISM – we are a company where a lot is happening, and there’s never a dull moment
• RESPONSIBILITY – we trust each other, and everyone takes responsibility for their work
• EMPOWERMENT – we bring our ideas to life and can see how our decisions translate into real change

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• corporate products and services at discounted prices
• no dress code
• coffee / tea
• drinks
• parking space for employees
• employee referral program
• ZFŚS

Lisner