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Offer summary
(Summary generated by AI based on the full job description)
The project involves leading a multilingual IT support team. Key stack includes Windows OS, Microsoft Office and ITSM tools, an ITIL Foundation certificate is required. Responsibilities cover leading and coaching the Service Desk team, handling escalations and complex issues, monitoring tickets, SLAs and KPIs, planning shifts and resources, and producing operational reports. Dutch and English proficiency is required and work in a 24/7 shift pattern is expected.
IT Service Desk Team Leader with Dutch
Company: TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE
from: 6 October 2026
to: 5 November 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
fixed bonus (e.g., quarterly, annual)
Offer parameters
level:lead
working mode:hybrid
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Expected technologies
Windows Server
Office 365
SAP
Operating system
Windows
Our requirements
- Previous +1 year of Service Desk Team Leader Experience
- Very good written and verbal communication skills in Dutch & English
- Ability to work in shifts (24/7) and from the office located in Warsaw
- College or University degree or equivalent education
- Advanced knowledge of Microsoft Office, Windows OS and standard software
- Advanced knowledge of IT Service Management tools
- ITIL Foundation certification
- Strong analytical, problem-solving and organizational skills
- Strong customer orientation and interpersonal skills
Your responsibilities
- Lead, manage and coach a Service Desk team providing multilingual IT support
- Provide technical guidance to Service Desk Analysts and handle escalations and complex IT issues
- Coordinate daily operational activities and ensure effective cooperation with relevant support teams and vendors
- Monitor ticket backlog, ageing, SLAs and KPIs, ensuring timely resolution and service quality
- Plan and coordinate shifts, holidays, resources and team workload
- Manage team performance, conduct regular one-to-one sessions and provide ongoing feedback
- Coordinate technical and customer training and support team members’ professional development
- Prepare and analyze operational reports related to service quality, SLAs and KPIs
- Promote knowledge sharing, continuous improvement and compliance with TCS and customer policies and procedures
What we offer
- Competitive salary with annual salary reviews
- Opportunity to use foreign languages and the newest technologies on a daily basis
- Indefinite period employment contract after probation period
- Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
- Sport's card (Multisport)
- Private medical care for you and your family
- Private life insurance
- Access to wide range of learning & development platforms
- Discounted theatre tickets
- Work in a multicultural environment
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- integration events
- corporate sports team
- saving & investment scheme
- coffee / tea
- sharing the costs of tickets to the movies, theater
- employee referral program
- charity initiatives
Recruitment stages
- 1.Language and knowledge check
- 2.Interview with the manager
TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE
A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief. A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
This is how we work
IT Service Desk Team Leader with Dutch
I apply to:
TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE
Warszawa, Masovian
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.