IT Service Manager – Clinical Systems

Nasze wymagania

• Master’s Degree in information management, computer systems, Life Sciences, or a related field.
• 10+ years of experience in IT service delivery and/or application management within IT Clinical Development or Clinical Operations in the pharmaceutical industry.
• Strong understanding of CTMS, eTMF, EDC, RTSM / IRT, eCOA / ePRO, Clinical Data Management and Analytics platforms
• Familiarity with leading Clinical platforms (e.g., Veeva Clinical Suite, Medidata, Oracle Health Sciences, IQVIA, ArisGlobal Clinical, etc.).
• Strong experience working with external vendors and managed service providers within complex delivery models.
• A solid foundation in IT Service Management, IT Governance, Financial Management, and Vendor Management.
• Hands-on experience with validated GxP systems and complex system integrations in regulated environments.
• A proven ability to streamline, consolidate, and optimise processes across systems and teams, driving simplification and operational excellence.
• Demonstrated experience leading transformation initiatives, modernising service models, and improving the scalability and effectiveness of global IT services.
• A strong track record of managing complex, multi-vendor, global IT service environments.
• Fluency in English; additional languages are an advantage

Twój zakres obowiązków

• Take full ownership of the end-to-end IT service lifecycle for Clinical systems, from strategy and design through to operations, enhancements, and continuous improvement.
• Shape and maintain a 3-year Clinical IT service roadmap, covering demand, capacity, and budget planning in close partnership with Clinical Development and Clinical Operations.
• Ensure reliable, compliant, and high-performing IT service delivery that effectively supports global clinical trial execution.
• Lead and coordinate a blended delivery model, managing internal teams, nearshore/offshore resources, and external vendors to deliver high-quality outcomes.
• Assess and prioritise incoming Clinical demands, ensuring end-to-end delivery aligned with business priorities, timelines, and cost models.
• Oversee service monitoring, reporting, and control across financials, resources, compliance, and technical performance.
• Establish and enforce a robust service governance framework, including integrations, data flows, and system usage, in line with Galderma standards and regulatory requirements.
• Act as the central IT point of coordination across Architects, Security, Data, and Integration, supporting teams, ensuring alignment and dependency management across the Clinical ecosystem.
• Drive innovation and continuous improvement, identifying and leading initiatives around emerging trends such as decentralised trials, data standardisation, and AI/advanced analytics.
• Own vendor and contract management, including service level definition, performance oversight, and ongoing optimisation.
• Ensure systems remain validated and compliant with GxP, ICH, FDA, EMA, and other applicable regulations, proactively managing risk.
• Lead consolidation and simplification initiatives to build a scalable, structured, and predictable Clinical IT service delivery model.

O projekcie

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager.
• The final step is a panel conversation with the extended team.

Our people make a difference

To oferujemy

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will be able to work in a hybrid work culture.
• You will participate in feedback loops, during which a personalized career path will be established.
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Galderma