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Offer summary
(Summary generated by AI based on the full job description)
The role focuses on 1st and 2nd level IT support including hardware, Microsoft O365, Windows 10 and 11, and IT infrastructure monitoring across two manufacturing plants. Responsibilities cover handling service tickets per ITIL, troubleshooting, documentation management, end-user support, collaboration with IT teams, and aiding project requirements analysis. Benefits include private healthcare, sports packages, and quarterly and annual bonuses.
IT Service Operation Support Junior
Company: HUBER + SUHNER Polatis
from: 5 August 2026
to: 4 September 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:junior
working mode:full office
location:Krzeszowice, Lesser Poland
Krzeszowice, Lesser Poland
Requirements
Operating system
Windows
Our requirements
- ICT University degree in computer systems design or computer science or equivalent experience with 2 years work experience
- Hands-on experience with 1st and 2nd level IT support (hardware and user) or internship in an IT department
- Experience supporting connectivity, personal computers, and laptops
- Experience with support software e.g. SharePoint, Microsoft O365
- Win10 and Win11
- Application Operations (Help Desk)
- Monitor IT Infrastructure: Servers and System
- Passion for technology and knowledge of technical systems
Your responsibilities
- Provide 1st‑level user support, handle service desk tickets (TicketXpert/ITIL), perform diagnostics, and resolve issues
- Deliver hardware/software support, set up new users and equipment, manage the device pool, and maintain documentation
- Monitor and escalate incidents according to SLAs, collaborate with IT teams, share knowledge, and identify risks
- Execute project tasks, analyze business requirements, and support the PM with input and estimates
- Document requirements, work with stakeholders, deliver end‑user training, and report progress and issues
We are currently looking for IT Service Operation Support Junior. This role ensures the secure and reliable daily operation of the H+S Polatis Poland infrastructure while working closely with the corporate IT team. It provides on-site 1st-level support, resolves user issues, and monitors system performance to prevent disruptions. The position involves work across 2 manufacturing plants (Nawojowa Góra and Pisary).
What we offer
- Our aim is to be the employer of choice and as such you can be assured of a market leading remuneration package that matches your skills and experience. Your employment and development is at the heart of our "Fundamentals". We have an entrepreneurial and collaborative culture within the business.
- By joining HUBER+SUHNER Polatis, you will not only become part of a rapidly growing work environment, but you will also receive a competitive compensation package and enjoy a host of additional benefits that will help you and your family be healthy and live well:
- quarterly and annual bonus scheme
- private healthcare (Medicover)
- co-financed Sports Packages (Medicover Sport)
- life insurance
- employee capital plans (PPK)
- extra day off ("Company day")
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- fruits
- parking space for employees
- holiday funds
- employee referral program
HUBER + SUHNER Polatis
At HUBER+SUHNER, we design and create essential components that transport power and data through networks. This is how our employees around the globe contribute to a world where people get and stay connected.
IT Service Operation Support Junior
I apply to:
HUBER + SUHNER Polatis
Krzeszowice, Lesser Poland
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