Praca w miastach:Praca IT Warszawa•Praca IT Kraków•Praca IT Wrocław•Praca IT Szczecin•Praca IT Poznań•Praca IT Lublin•Praca IT Katowice•Praca IT Bydgoszcz•Praca IT Łódź•Praca IT Białystok•Praca IT Toruń•Praca IT Gdańsk
Stanowiska:Grafik komputerowy praca•Tester gier praca•Programista praca•Tester oprogramowania praca•Frontend Developer praca•Data scientist praca•Tester manualny praca•Tester praca•Analytics praca•Tester aplikacji praca•Programista java praca•Web developer praca
Technologie i narzędzia:Python praca•Cyberbezpieczeństwo praca•Java praca•Bazy danych praca•Cisco praca•C++ praca•Javascript praca•SQL praca•Business Intelligence praca•Delphi praca•Wordpress praca•Testowanie aplikacji praca•C# praca•PHP praca
Specjalizacje:Backend praca•Devops praca•Frontend praca•Full-stack praca•GameDev praca•Mobile praca•Embedded praca•Architecture praca•QA/Testing praca•Security praca•AI/ML praca•Big data science praca•Helpdesk praca•IT admin praca•Agile praca•Product Management praca•Project Management praca•UX/UI praca•Business analytics praca•SAP & ERP praca•System analytics praca•PO/PM praca•Scrum master praca•Analityka praca•Data analytics & BI praca
Offer summary
(Summary generated by AI based on the full job description)
The project concerns Counterparty Credit Risk (CCR), a critical business function in finance. It requires knowledge of ITIL (Service Lifecycle, SLM, Service Continuity) and experience in IT Service Management, infrastructure support or project management. Key responsibilities include maintaining and improving IT services, capacity planning, stakeholder collaboration and compliance oversight. Technologies include Windows, Linux, Oracle. Benefits include private healthcare, insurance, training subsidies, and multisport card.
from: 8 September 2026
to: 8 October 2026
18 000 - 20 000 złgross/ mth.contract of employment (full-time)
Offer parameters
level:mid • senior
working mode:hybrid
Kraków, Dębniki
Requirements
Operating system
Windows
Linux
Our requirements
- At least 5 years’ experience working in either IT Service Management or Infrastructure/ Software support or Project Management area.
- Very good knowledge of ITIL methodologies mostly in SLM, Service Continuity, Information Security Management, Change, Incident & Problem management.
- Ability to build and maintain strong relationship with stakeholders and colleagues from other teams.
- Can-Do attitude where no task is too small or big.
- Team player and adaptable to change.
- Good knowledge of IT technologies, their components and their operational environments.
- Good knowledge of Windows, Linux or Database such as Oracle.
- Strong communication skills in English is a must.
Optional
- ITIL v4, Project Management (PRINCE2/ PMP), Network or any IT related certificate.
Your responsibilities
- Be accountable for maintaining effective control of the end-to-end application and service (which includes Dev; UAT; Production and Contingency).
- Successful operation and continuous improvement of services.
- Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes.
- Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades) and regularly communicating the benefits and performance of the services to the Business.
- Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions.
- Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; Infrastructure Leads; vendor; SSP Leads and CCO Tech colleagues, and within Group such as Cyber Security.
- Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester.
- Regular review of inventory tools to maintain service and application information.
About the project
Counterparty Credit Risk (CCR) is a business-critical function within HSBC. The CCR IT team delivers the technology that calculates counterparty credit risk exposure for thousands of clients globally every day.
The IT Service Owner is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for those services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
It is a dynamic role where you will get the chance to be involved in both operational tasks, projects, programs and have the opportunity to network with different teams such as Risks, Cyber Security, developers, Project Managers and many more on a regular basis. You will get access to different tools and trainings to support your transition to this role as well as your career development.
What we offer
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- retirement pension plan
- corporate library
- no dress code
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
- In-office gym
Recruitment stages
- 1.Online assessment
- 2.Phone interview
- 3.Job interview
- 4.Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
This is how we work
IT Service Owner
18k–20k zł / mth. (CoE)
I apply to:
HSBC Service Delivery (Polska) Sp. z o.o.
Kraków, Dębniki
Pracodawca zbiera zgłoszenia przez swój system.
Przejdziesz na zewnętrzny formularz.
By clicking "Aplikuj" you confirm that you've read and accepted our Terms and Conditions.
This is how the employer processes your data
Thank you for interest in HSBC.
.
Before you apply, please note that we will take into the consideration only applications that include the following statement:
.
“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
.
Due to the high number of applications, we reserve the right to contact selected candidates only.
.
In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: [email protected].
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.