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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on supporting commercial retail applications for promotion planning and trade promotion management. The core stack is Visualfabriq as the main SaaS solution and general ITSM/ITIL practices. Responsibilities include second-line support for users, incident and request resolution, user administration and access management, testing and deployment support, performance monitoring, and collaboration with vendors and business stakeholders. Required skills include ITIL processes, experience in retail/TPM environments, and fluent English.
IT Specialist - Commercial Retail Applications Support
Company: Arla Global Shared Services Sp. z o.o.
from: 1 October 2026
to: 31 October 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid
Gdańsk, Pomeranian
Requirements
Your responsibilities
- Provide second-line support for Visualfabriq users across multiple markets, ensuring stable day-to-day operations.
- Investigate, troubleshoot, and resolve incidents, service requests, and user access issues in a timely manner.
- Manage user administration, including access provisioning, role assignments, and security compliance.
- Support testing and deployment activities for system enhancements, releases, and business-driven changes.
- Monitor application performance and analyze recurring issues to identify root causes and improvement opportunities.
- Collaborate with vendors, business stakeholders, and internal IT teams, while maintaining documentation, knowledge articles, and user training materials.
Our requirements
- You have experience supporting business applications within a retail, commercial, or Trade Promotion Management environment.
- You have a solid understanding of IT Service Management and are familiar with ITIL processes, including incident, problem, and change management.
- You enjoy analyzing issues, identifying root causes, and turning complexity into practical solutions.
- You collaborate effectively with business users, vendors, and IT colleagues in an international environment.
- You take ownership, are eager to learn, and thrive in a role where technology and business processes come together.
- Furthermore you are Fluent in English and are able to be present in office 50% of the time.
Optional
- Experience with Visualfabriq or similar Trade Promotion Management solutions.
- Experience supporting SaaS applications.
- Experience with user administration, testing, or release activities.
Are you passionate about IT applications and delivering excellent customer support? Would you like to work with commercial retail solutions that help drive business decisions across multiple markets? Then this Entry IT Specialist role in Arla's Commercial IT organization could be the perfect opportunity for you.
You will join a collaborative and international team that supports critical retail applications used across our business. We are looking for someone eager to learn, grow, and make a difference through great support and service, says IT Delivery Lead, Irma Valantinaite.
About the job
As an IT Specialist for Commercial Retail Applications, you will become part of the Retail Product team within Arla IT. Your primary focus will be supporting Visualfabriq, a key SaaS solution used for promotion planning and trade investment management across Arla markets. You also will contribute to supporting other retail solutions ad hoc.
You will work closely with business users, vendors, super users, and other IT teams to ensure stable operations, efficient support, and continuous improvement of the solution. This role offers a unique opportunity to build expertise in retail planning and Trade Promotion Management while supporting a business-critical SaaS platform used across multiple markets. As we work in Product Teams we are responsible for full life cycle of the application, so you will be involved in all stages of the product from implementation to decommissioning.
Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).
We are committed to salary transparency and will discuss the salary range and benefits before the first interview.
What we offer
We offer a dynamic and supportive workplace where learning and development are encouraged. You will work alongside experienced colleagues who are ready to help you grow professionally and personally.
We’re committed to professional development and promoting from within. Our positive and collaborative culture will bring out the best in you. And you’ll join a market leader who produces nutritious household-favourite brands in a way that make things better for our customers, the farmers who own us, and the whole world.
Benefits
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- integration events
- corporate sports team
- no dress code
- video games at work
- coffee / tea
- drinks
- parking space for employees
- leisure zone
- extra social benefits
- sharing the costs of tickets to the movies, theater
- holiday funds
- redeployment package
- christmas gifts
- employee referral program
- charity initiatives
- extra leave
- Jubilee award
Arla Global Shared Services Sp. z o.o.
Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.
This is how we work
IT Specialist - Commercial Retail Applications Support
I apply to:
Arla Global Shared Services Sp. z o.o.
Gdańsk, Pomeranian
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Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w przesłanych przeze mnie dokumentach przez Arla Global Shared Services spółkę z o. o. z siedzibą w Gdańsku (80-454) przy ul. Nad Stawem 3, w celach niezbędnych do realizacji procesu rekrutacji, przeprowadzonego przez Arla GSS Sp. z o.o.
Klauzula informacyjna
Zgodnie z art.13 RODO, informuje się, iż Administratorem państwa danych osobowych, przetwarzanych w związku z prowadzonym procesem rekrutacji jest Arla GSS Sp. z o.o. z siedzibą w Gdańsku (80-244) przy Al. Grunwaldzkiej 103A. Dane kontaktowe do Administratora w sprawie ochrony danych osobowych: [email protected]. Dane osobowe przetwarzane są w celu realizacji projektu rekrutacji. Podstawą prawną przetwarzania danych osobowych jest przepis prawa (art. 22(1) k.p.) oraz zgoda (Art. 6 ust. 1 a RODO). Dane osobowe mogą być przekazywane (ujawniane) organom publicznym wyłącznie na mocy obowiązujących przepisów prawa. Dane osobowe mogą być ujawniane procesorom, czyli podmiotom przetwarzającym dane na zlecenie Administratora danych w toku procesu rekrutacji ze względu na wykorzystywane metody i narzędzia. Dane przechowywane będą w przypadku osób, z którymi zostanie zawarta umowa o pracę przez czas trwania umowy, a następnie w oparciu o obowiązujące przepisy prawa, natomiast dane osób, z którymi nie zostanie zawarta umowa o pracę przez okres 1 roku kalendarzowego, następnie dane zostaną zanonimizowane. Informuje się o następujących przysługujących prawach:
a. prawo wycofania zgody na przetwarzanie danych,
b. prawo dostępu do danych osobowych,
c. prawo żądania sprostowania danych osobowych,
d. prawo żądania usunięcia danych osobowych,
e. prawo żądania ograniczenia przetwarzania danych osobowych,
f. prawo do przenoszenia danych osobowych danych przetwarzanych na podstawie umowy lub na podstawie zgody (Kontakt do administratora: [email protected]).
g. prawo wycofania zgody co jednak nie ma wpływu na zgodność z prawem przetwarzania, przed jej wycofaniem,
h. prawo wniesienia skargi do organu nadzorczego. Organem nadzorczym jest Prezes Urzędu Ochrony Danych osobowych z siedzibą w Warszawie (00-193) przy ul. Stawki 2.
Podanie danych jest dobrowolne, jednak niezbędne do realizacji celów, do jakich będą zebrane. Informuje się, iż w procesie realizacji postanowień umowy nie występuje i nie są podejmowane decyzje w oparciu o zautomatyzowane profilowanie. Administrator danych nie przewiduje zmiany celu przetwarzania danych osobowych.
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