IT Specialist - Microsoft Dynamics 365 CRM (M/F/D)

Our requirements

• Good overall knowledge of Microsoft Dynamics 365 CRM, with particular emphasis on the Customer Service module, including understanding of its core functionality, configuration and business processes.
• Minimum 2 years of practical experience with Dynamics 365 CRM and Microsoft Dataverse configuration, including tables, forms, views, business rules, security roles and access management.
• Good understanding of the Microsoft Power Platform, particularly Power Apps and Power Automate.
• Practical knowledge of Microsoft Azure, including experience with the configuration and maintenance of Azure resources supporting business applications.
• Understanding of integrations between Dynamics 365 CRM, Azure services and other enterprise applications, including APIs and common integration concepts.
• Ability to analyze incidents, application issues and business requirements, identify root causes and propose appropriate solutions.
• Professional working proficiency in English.
• Knowledge or practical experience with Azure AI services and their use in business applications or CRM-related solutions.
• Experience with Azure services such as Azure Service Bus, Azure Functions, Logic Apps or Application Insights.
• Experience with Power Platform environment management and deployment of Dynamics 365 solutions.
• Basic knowledge of JavaScript, C#, APIs or custom connectors used within Dynamics 365 and Power Platform solutions.
• Microsoft certifications related to Dynamics 365 CRM, Power Platform or Azure.
• Strong analytical and problem-solving skills, with the ability to understand business needs and their technical implications.
• Team-oriented and collaborative attitude, with the ability to work effectively in a cross-functional environment.
• Open mindset and willingness to share knowledge, learn new technologies and actively contribute to team discussions.
• Proactive approach and willingness to take ownership of assigned topics and work independently when required.
• Good communication skills and ability to cooperate effectively with developers, architects, business stakeholders and other IT teams.
• Focus on quality, reliability and continuous improvement.

Your responsibilities

• Support the day-to-day maintenance and continuous development of Microsoft Dynamics 365 CRM, with particular focus on the Customer Service area.
• Investigate and resolve incidents and application issues, perform root cause analysis and implement appropriate solutions.
• Configure and maintain Dynamics 365 CRM and Microsoft Dataverse, including tables, forms, views, business rules, security roles and access management.
• Support and maintain integrations between Dynamics 365 CRM, Azure services and other enterprise applications.
• Participate in testing, deployment and release activities related to CRM changes and enhancements.
• Monitor application quality and reliability and identify opportunities for technical and operational improvements.
• Maintain appropriate technical documentation for implemented solutions and configurations.
• Cooperate closely with developers, architects, business stakeholders and other IT teams throughout the solution lifecycle.
• Share knowledge within the team and contribute to the continuous improvement of CRM solutions and working practices.

Take a 360-degree Virtual Tour of the DSV GBS Office

• https://social.dsv.com/2QS

What we offer

• Employment based on an employment contract, along with a comprehensive benefits package
• Training and development programs, as well as access to an e-learning platform
• Onboarding program with the support of a dedicated Buddy
• Participation in an annual, company-wide integration event
• A work environment based on Scandinavian organizational culture
• Opportunities for growth through our internal program

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• integration events
• corporate gym
• corporate sports team
• parking space for employees
• extra social benefits
• holiday funds
• christmas gifts
• employee referral program
• charity initiatives
• employee canteen
• bicycle parking
• modern and ergonomic office
• yoga in the office

Recruitment stages

• 1.
  CV Analysis
• 2.
  Telephone contact
• 3.
  1st Recruitment meeting
• 4.
  Tests (optional)
• 5.
  2nd Recruitment meeting (optional)
• 6.
  Feedback

DSV GBS