IT specialist

Our requirements

• Provide technical support and troubleshooting for hardware, software, network, and peripheral devices, responding to incidents and resolving user issues in a timely manner.
• Install, configure, update, and maintain operating systems, applications, drivers, and security software across desktops, laptops, servers, and mobile devices.
• Monitor and maintain network infrastructure, including switches, routers, firewalls, wireless access points, and VPNs, ensuring availability, performance, and security.
• Manage user accounts, permissions, and authentication systems (Active Directory, LDAP, single sign-on), including provisioning, deprovisioning, and role-based access control.
• Administer and maintain backup, recovery, and disaster recovery procedures, performing regular backups and testing restore processes.
• Implement and enforce IT security policies and best practices, perform vulnerability assessments, apply patches, and respond to security incidents.
• Maintain inventory of IT assets, track lifecycle of hardware and software, coordinate procurement, and manage vendor relationships and licensing compliance.
• Document system configurations, support procedures, incident reports, and standard operating procedures to ensure knowledge sharing and continuity.
• Participate in IT projects such as system upgrades, migrations, deployments, and integrations, including planning, testing, and implementation tasks.
• Provide training and guidance to end users on software usage, security awareness, and IT policies to reduce recurring issues and improve productivity.
• Monitor system logs, performance metrics, and alerts, perform routine maintenance tasks, and optimize systems for performance and reliability.
• Support virtualization platforms and cloud services (VMware, Hyper-V, AWS, Azure, or similar), including deployment, management, and cost optimization.
• Collaborate with other IT teams (development, database, security, operations) to resolve cross-functional issues and implement solutions.
• Ensure compliance with regulatory and internal audit requirements, assist with audits, and maintain relevant documentation and evidence.
• Maintain on-call duties or scheduled rotation for after-hours support, incident response, and emergency troubleshooting as required.

Optional

• Respect the confidentiality of the information in one's possession and control its dissemination
• Participate in continuous improvement by being a source of proposals.
• Commit to the quality and environmental management system
• Know and comply with general safety, environment, waste sorting and quality instructions
• Report any discrepancies that may result in risks to personnel safety, environmental protection and quality
• Collaborative mindset and willingness to work in international and cross-functional teams.
• Strong customer service orientation and commitment to delivering high-quality IT support

Your responsibilities

• Install, configure, and maintain hardware (servers, workstations, networking devices) and software applications to ensure reliable operation and performance.
• Monitor system performance, perform regular backups, and manage patching and updates to maintain security and stability.
• Provide technical support to end users by troubleshooting hardware, software, network, and peripheral issues; document incidents and resolutions.
• Manage user accounts, permissions, and access controls across operating systems, directories (e.g., Active Directory), and cloud services.
• Configure and maintain network infrastructure components such as switches, routers, firewalls, VPNs, and wireless access points.
• Implement and enforce security policies and best practices, including antivirus, endpoint protection, encryption, and incident response procedures.
• Assist in the deployment and administration of cloud platforms and services (IaaS, PaaS, SaaS) and manage integrations with on-premises systems.
• Maintain inventory of IT assets, handle procurement, and coordinate equipment lifecycle management and replacement.
• Create and update technical documentation, runbooks, and standard operating procedures for systems, networks, and support processes.
• Participate in IT projects, including system upgrades, migrations, and integrations, coordinating with stakeholders and ensuring minimal disruption.
• Perform capacity planning, monitor resource utilization, and recommend improvements for scalability and performance.
• Ensure compliance with organizational policies, regulatory requirements, and industry standards related to IT operations and data protection.
• Provide training and guidance to users on best practices, new tools, and security awareness.
• Collaborate with vendors and external service providers for maintenance, support contracts, and escalations.
• Conduct routine audits, diagnostics, and preventive maintenance to identify potential issues and reduce downtime.

This is how we organize our work

This is how we work on a project

• active monitoring
• documentation
• issue tracking tools

Development opportunities we offer

• external training
• intracompany training

Benefits

• private medical care
• sharing the costs of professional training & courses
• life insurance
• no dress code
• parking space for employees

Recruitment stages

• 1.
  2 etapy rekrutacji

SFC Solutions Częstochowa Sp. z.o.o.