IT Specialist (f/m/x)

Our requirements

• Strong working knowledge of IT systems and general IT principles (hardware, software, troubleshooting)
• Basic understanding of networking (LAN, WAN, Wi-Fi, VPN, DNS, DHCP, firewalls)
• Experience with Windows OS, user account management, and end-user device support (PCs, laptops, printers, mobile)
• Familiarity with IT infrastructure (servers, storage, cloud solutions)
• Knowledge of IT Service Management processes (incident, request, change – ideally ITIL)
• Basic cybersecurity awareness (access control, endpoint protection, phishing prevention)
• Experience in troubleshooting connectivity and system issues
• Ability to quickly learn and support bespoke/internal applications
• Experience working with ITSM tools and call logging systems
• Experience coordinating with external vendors and service providers

Optional

• Strong customer focus and passion for delivering high-quality support
• Ability to translate technical language into user-friendly communication
• Demonstrates initiative and continuously seeks opportunities to improve services, processes, and user experience
• Strong communication and interpersonal skills
• Analytical thinking and problem-solving ability
• Ability to work under pressure and manage multiple tasks
• Good judgment in handling critical incidents and customer complaints
• Proactive and service-oriented mindset
• Adaptability and willingness to learn new systems quickly
• Strong collaboration skills with technical and non-technical stakeholders
• High level of professionalism and accountability

Your responsibilities

• Manage and resolve incidents and service requests via the ITSM system, providing regular updates to users
• Deliver first-line IT support and escalate complex issues to higher-level support teams
• Maintain clear documentation, including knowledge base articles and user-friendly self-help materials
• Troubleshoot hardware, software, and network issues across assigned sites
• Install, configure, and maintain IT equipment (workstations, printers, network devices)
• Ensure reliability and integrity of IT systems, including setup of new devices and network connections
• Perform regular audits and inspections of IT equipment and infrastructure
• Manage IT assets, including inventory updates, procurement, and disposal of obsolete equipment
• Coordinate with external vendors for IT services, support, and maintenance
• Support IT projects and contribute to continuous service improvement initiatives
• Identify opportunities to improve IT services, processes, and infrastructure reliability within the site environment
• Assist with disaster recovery planning and ensure business continuity readiness
• Promote IT service processes and encourage users to log requests through the Service Desk
• Provide IT onboarding and user training, including guidance on business applications
• Support mobile device management in collaboration with external providers
• Deliver professional, service-oriented IT support to meet organisational standards and KPIs

About the project

What we offer

• To join a talented team where your contribution is recognised
• To work in a challenging, fast paced, international company
• Competitive package available

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• corporate products and services at discounted prices
• integration events
• coffee / tea
• parking space for employees
• holiday funds
• sharing the commuting costs
• employee referral program
• charity initiatives

Intersilesia McBride Polska Sp. z o.o