IT Specialist

Our requirements

• experience in IT Helpdesk / 1st Line Support, including troubleshooting and resolving user issues;
• good knowledge of Windows, SharePoint, printers, and mobile devices;
• communicative level of English;
• strong problem-solving skills and ability to handle stressful situations;
• excellent communication skills and approachable attitude;
• proactive, service-oriented mindset and ability to take ownership of issues;
• interest in AI and new technologies.

Your responsibilities

• troubleshooting Windows, Microsoft 365, network connectivity and workplace-related issues;
• supporting local IT infrastructure, Wi-Fi, meeting rooms and workplace equipment;
• handling more complex incidents and coordinating escalations with central IT;
• maintaining technical documentation and improving local IT processes;
• sharing knowledge and supporting the development of the Junior IT Specialist.

This is how we organize our work

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• corporate products and services at discounted prices
• integration events
• corporate library
• coffee / tea
• parking space for employees
• extra social benefits
• holiday funds
• baby layette
• christmas gifts
• employee referral program
• charity initiatives
• birthday holiday

Recruitment stages

• 1.
  CV selection
• 2.
  1-hour online interview with HR and the team lead
• 3.
  Feedback within 2 weeks

Miele Global Services Sp. z o. o.