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Offer summary
(Summary generated by AI based on the full job description)
The project provides IT support for Digital Workplace users. Responsibilities include handling inquiries in Dutch and English via phone, email and chat, resolving issues and logging cases in internal systems. Required skills cover Microsoft products, basic IT knowledge, and problem-solving attitude. Offered benefits include Medicover private healthcare, life insurance, extensive training access, and hybrid work model.
from: 30 June 2026
to: 30 July 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid
Katowice, Silesian
Requirements
Operating system
Windows
Our requirements
- Very good knowledge of Dutch and English
- Can-do-it and problem-solving attitude
- The ability to talk to anyone and cooperate with a team
- Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind
Your responsibilities
- Support customers in Dutch and English
- Handle inquiries via phone, email, and chat
- Resolve issues and provide accurate information
- Log cases in internal systems
About the project
Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.
What we offer
- Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
- Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
- Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- no dress code
- parking space for employees
- extra social benefits
- redeployment package
- employee referral program
- charity initiatives
- access to courses e.g. Excel, VBA, RPA, Customer Care
- unlimited access to Udemy Business
- free chat/call with a therapist
Recruitment stages
- 1.Interview with the recruiter
- 2.Competency Tests/Language Verification
- 3.Video call with a manager
- 4.Final Decision
Capgemini Polska
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.
This is how we work
IT Support Agent (with Dutch)
I apply to:
Capgemini Polska
Katowice, Silesian
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