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Offer summary
(Summary generated by AI based on the full job description)
The project involves IT support for clients using the Digital Workplace. Key requirements include fluent Dutch and English and basic IT skills related to Microsoft products, internet, and hardware devices. Responsibilities cover supporting customers via phone, email, and chat, issue resolution, and logging cases. The offer includes private medical care, life insurance, and access to training.
IT Support Agent (with Dutch)
Company: Capgemini Polska
from: 14 May 2026
to: 20 June 2026
salary not specifiedcontract of employment (full-time)
Requirements
Expected technologies
Microsoft Excel
Our requirements
- Very good knowledge of Dutch and English
- Can-do-it and problem-solving attitude
- The ability to talk to anyone and cooperate with a team
- Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind
Your responsibilities
- Support customers in Dutch and English
- Handle inquiries via phone, email, and chat
- Resolve issues and provide accurate information
- Log cases in internal systems
About the project
Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.
What we offer
- Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
- Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
- Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- no dress code
- parking space for employees
- extra social benefits
- redeployment package
- employee referral program
- charity initiatives
- access to courses e.g. Excel, VBA, RPA, Customer Care
- unlimited access to Udemy Business
- free chat/call with a therapist
Recruitment stages
- 1.Interview with the recruiter
- 2.Competency Tests/Language Verification
- 3.Video call with a manager
- 4.Final Decision
Capgemini Polska
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
This is how we work
IT Support Agent (with Dutch)
I apply to:
Capgemini Polska
Lublin, Lublin
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