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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on customer support in an international environment emphasizing fast issue resolution and process improvement. Required skills include English communication and office tools, primarily Excel and Microsoft Office. Key responsibilities involve handling inquiries via chat, email and phone, resolving issues quickly, recording interactions and working with internal teams to close cases and improve the knowledge base. Offered benefits include private medical care (Medicover), NAIS benefits package, training programs (NEXT), mentorship support and a hybrid work model.
from: 16 September 2026
to: 16 October 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid
Katowice, Silesian
Requirements
Expected technologies
Microsoft Office
Our requirements
- Comfortable communicating in English in an international environment.
- Enjoys solving problems and working in a fast-paced setting.
- Customer-focused and likes helping people.
- Organized and confident using Excel and Microsoft Office.
- Willing to learn, grow, and take on new challenges in an international role.
Your responsibilities
- Help customers by answering their questions via chat, email, and phone.
- Solve problems quickly and give clear, correct answers.
- Build good relationships with customers and provide friendly support.
- Work closely with internal teams to close cases efficiently.
- Keep accurate notes and records of customer interactions.
- Notice repeated issues and support improvements to processes and the knowledge base.
About the project
Join a dynamic team that is at the heart of everything we do. We are the problem-solvers, the coordinators and the customer champions who keep things running smoothly. In this role, you will be part of an international environment where every interaction matters, and your ideas can shape how we work. We pride ourselves on being fast, collaborative and innovative - always ready to turn challenges into opportunities. If you love working in a team that values precision, efficiency and creativity, this is the place for you. Here, you are not just handling cases - you are making an impact.
What we offer
- Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
- Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
- Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- no dress code
- parking space for employees
- extra social benefits
- redeployment package
- employee referral program
- charity initiatives
- access to courses e.g. Excel, VBA, RPA, Customer Care
- unlimited access to Udemy Business
- free chat/call with a therapist
Recruitment stages
- 1.Interview with the recruiter
- 2.Competency Tests/Language Verification
- 3.Video call with a manager
- 4.Final Decision
Capgemini Polska
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
This is how we work
IT Support Agent (with English)
I apply to:
Capgemini Polska
Katowice, Silesian
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