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Offer summary
(Summary generated by AI based on the full job description)
The project involves first‑line user support as the initial point of contact. Main technologies and tools are phone, chat, e‑mail, ticketing and internal knowledge base. Responsibilities include diagnosing and resolving basic IT incidents, handling German‑language requests, guiding users step‑by‑step, escalating complex cases to specialized teams and documenting all actions. Offered benefits include private medical care, training and certification (70+ tracks, Udemy), a home office package and additional employee benefits.
from: 6 October 2026
to: 5 November 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid
Gdańsk, Oliwa
Requirements
Operating system
Windows
Our requirements
- Very good command of German; good knowledge of English is an asset.
- Motivation to start a career in IT and willingness to learn.
- Positive, can‑do attitude and strong problem‑solving approach.
- Ability to communicate clearly with users and collaborate effectively with a team.
- Nice to have:
- Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.
Your responsibilities
- Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
- Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
- Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality.
- Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
- Document all interactions, reported issues and actions taken in the ticketing system.
- Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service.
- Continuously expand your IT knowledge through diverse training programs and learning paths.
About the project
You will serve as the first point of contact for users experiencing technical issues, providing support via phone, chat and e‑mail. You will diagnose and resolve basic IT incidents, guide users through solutions and ensure their continuous access to applications, systems and devices. When needed, you will collaborate with more advanced support lines to secure efficient and timely problem resolution.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
What we offer
- Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
- Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- no dress code
- parking space for employees
- extra social benefits
- redeployment package
- employee referral program
- charity initiatives
- access to courses e.g. Excel, VBA, RPA, Customer Care
- unlimited access to Udemy Business
- free chat/call with a therapist
Recruitment stages
- 1.Interview with the recruiter
- 2.Competency Tests/Language Verification
- 3.Video call with a manager
- 4.Final Decision
Capgemini Polska
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
This is how we work
IT Support Agent (with German)
I apply to:
Capgemini Polska
Gdańsk, Oliwa
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