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Offer summary
(Summary generated by AI based on the full job description)
The project involves technical Helpdesk support in an IT environment using Windows OS, MS Office, firewalls, and PC hardware. Responsibilities include first-line technical support in Spanish and English, problem diagnosis and resolution, incident management through a ticketing system, and user access administration. Benefits include private medical care, life insurance, and MultiSport card.
from: 21 July 2026
to: 20 August 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:senior
working mode:hybrid
Kraków, Prądnik Czerwony
Requirements
Optional technologies
ITIL
Operating system
Windows
Our requirements
- Proficiency in both Spanish and English (minimum B2 level in each)
- Excellent verbal and written communication skills, with the ability to explain technical information clearly
- Strong customer service orientation and problem-solving abilities
- Solid understanding of IT environments, including experience with Windows OS, MS Office, Internet browsers, antivirus, firewall software, and PC hardware troubleshooting
- Ability to rapidly acquire new technical knowledge and adapt to changing processes
- Experience in documenting and managing incidents using ticketing or call tracking systems
- Previous experience in a technical support or IT helpdesk role
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Proven ability to support users in both Spanish and English
Optional
- ITIL Foundation certification or working knowledge of ITIL best practices
- Experience working in a multinational or multicultural environment
- Familiarity with remote troubleshooting tools and enterprise IT systems
Your responsibilities
- Provide first-line technical support to end users via telephone, addressing hardware, software, and network-related issues in both Spanish and English
- Diagnose and resolve problems related to equipment configuration, backup maintenance, and software installation or de-installation
- Accurately document and manage incidents, work requests, and resolutions using the Call Tracking System
- Route complex issues to internal support groups and collaborate closely with technical teams to ensure swift resolution
- Administer and manage user access permissions across various systems, ensuring security and compliance
- Coordinate with external vendors and internal support staff to acquire specialized technical knowledge and facilitate problem resolution
- Maintain high standards of customer service, guiding users through corrective steps and providing clear, concise solutions
At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice
What we offer
- Life insurance
- Private medical care
- MultiSport Card
- Subsidies for glasses
- Subsidies for language courses
- Christmas and holiday bonuses
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
- remote work opportunities
- flexible working time
- integration events
- retirement pension plan
- extra social benefits
- employee referral program
- charity initiatives
Recruitment stages
- 1.Application
- 2.Shorlisting
- 3.Technical & HR Interview
- 4.Offer Rollout
HCL Poland
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.
IT Support Analyst with Spanish & English
I apply to:
HCL Poland
Kraków, Prądnik Czerwony
Need more information?
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