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IT Support Engineer - OpsTech Solutions
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Offer summary

(Summary generated by AI based on the full job description)

The project involves IT infrastructure maintenance and development in a global company compliant with ISO27001. Key technologies include Google Workspace, Slack, large-scale device management, and knowledge of networking and security tools. Responsibilities encompass supporting onboarding/offboarding, hardware management, network maintenance and troubleshooting, as well as coordination of equipment and security incident support. The salary ranges from 15k-21k PLN B2B plus RSUs. Private medical care is provided.

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IT Support Engineer - OpsTech Solutions

Company: FRESHA.COM POLAND

from: 11 August 2026
to: 10 September 2026
15 000 - 21 000 złnet (+ VAT)/ mth.B2B contract (full-time)
Salary details
basic salary
Offer parameters
level:mid • senior
working mode:full office
location:Warszawa, Masovian
Warszawa, Masovian

Requirements

Expected technologies

google workspace
MacOS

Operating system

macOS

Our requirements

  • 4+ years of experience in IT operations or similar technical role
  • Experience with Google Workspace administration and Slack management
  • Experience in fast-growing technology companies
  • Ability to code and use AI tools extensively for automation and efficiency
  • Strong understanding of information security frameworks, particularly ISO27001
  • Experience with enterprise device management and deployment at scale
  • Knowledge of networking fundamentals and troubleshooting
  • Familiarity with security tools and incident response procedures
  • Experience supporting remote and hybrid work environments

Your responsibilities

  • Support and maintain our ISO27001-certified environment, ensuring continuous compliance
  • Support employee onboarding and offboarding processes, including device setup and account management.
  • Manage global laptop deployment and hardware provisioning for employees worldwide.
  • Maintain network connectivity and infrastructure across multiple sites
  • Assist with security investigations and incident response activities
  • Resolve IT issues and provide technical support within office environments
  • Collaborate closely with security, compliance, and other technical teams
  • Coordinate with vendors and suppliers to procure office technology and IT equipment
  • Establish and maintain meeting room technology standards across all locations
  • Monitor and optimise IT systems' performance and reliability
  • Maintain documentation of IT processes, procedures, and inventory
  • This list is not exhaustive, and there may be other activities you are required to deliver.

About the project

Given our exciting and progressive growth plans, we are seeking an exceptional Senior IT Operations Engineer to join our global business.
Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to do their jobs effectively through reliable IT infrastructure and support, ensuring compliance with company and security standards at Fresha.
This is a great opportunity for someone looking to work in a fast-paced and dynamic environment who enjoys working autonomously, likes to take on challenges, and wants to make a meaningful impact.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our office 5 days per week in Warsaw - 20th Floor, Aleje Jerozolimskie 81, 02-001 Warsaw, Poland
Location: Warsaw, Poland — Onsite (5 days on-site)
Contract: B2B ·15k zł - 21k zł a month + RSUs
UoP: 10,240 - 16,800 PLN gross/month + RSUs

This is how we organize our work

This is how we work

in houseyou develop several projects simultaneouslyyou can change the projectyou have influence on the choice of tools and technologiesyou have influence on the technological solutions applied

Benefits

  • private medical care
  • no dress code
  • coffee / tea

Recruitment stages

  • 1.
    Screen call - Video call with a member from the Talent Team
  • 2.
    1st Stage - Google Hangout Video call with IT Manager (1hr)
  • 3.
    2nd Stage - Technical Google hangout with team (1hr)
  • 4.
    Final Stage - Google Hangout with CTO & Head of Talent (1hr)

FRESHA.COM POLAND

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
IT Support Engineer - OpsTech Solutions
15k–21k zł / mth. (B2B)
I apply to:
FRESHA.COM POLAND
Warszawa, Masovian

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