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IT Support Manager
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Offer summary

(Summary generated by AI based on the full job description)

The project involves IT support for global clients and data integration into the client platform. Responsibilities include managing the support team, communication, organizing work, performance management, and creating procedures. Required managerial experience, IT knowledge, and basic MS SQL Server skills are a plus. Benefits include private healthcare, subsidized English classes and sports, remote work opportunities.

IT Support Manager

Company: GGS IT Consulting

from: 13 August 2026
to: 12 September 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Salary details
basic salary
Offer parameters
level:manager
working mode:hybrid
location:Kraków, Lesser Poland
Kraków, Lesser Poland

Requirements

Expected technologies

Jira
Confluence
Asana
Slack

Operating system

Windows
macOS

Our requirements

  • Experience: 3+ years in a leadership or managerial role
  • IT knowledge, understanding of available technology
  • Customer service approach
  • Incident & Escalation Management
  • Analytical & Problem-Solving Skills
  • Structured and solution-oriented way of working, even under pressure
  • Customer & Stakeholder Management
  • Minimum knowledge of Polish C1 and English C1

Optional

  • Knowledge of the MS SQL Server will be a plus

Your responsibilities

  • Being responsible for creating the Communication Management and ensuring that key stakeholders receive the required communication
  • Organizing support and customer service work
  • Managing the daily work of the support team
  • Being responsible for the performance management of the support team
  • Implementing enhancements to improve the efficiency of the support team
  • Work based on KPIs of the support department and customer assessment (NPS score)
  • Supervising and leading all support processes and operations
  • Creating and implementing support procedures
  • Supporting global business clients and data integration into the client’s platform
  • Maintaining and ensuring support team works according to established standards
  • Collaborating with all departments, and business users to understand requirements and needs
  • Controlling and ensuring the optimal level of customer satisfaction

About the project

We are looking for a very motivated and self-driven individual to manage our IT Support Team. The team is responsible for supporting global business clients and data integration into the client’s platform. The Support Manager's role is to ensure a business' customers receive outstanding support and that all their needs are met.

This is how we organize our work

This is how we work

in houseyou develop several projects simultaneouslyyou can change the projectagilescrum

Team members

10 people:backend developerfrontend developerfullstack developerbig data developerproject managergraphic designerUI designerUX designer

This is how we work on a project

  • Clean Code
  • code review
Company

What we offer

  • Opportunities to grow your knowledge within your area of expertise 🚀
  • Friendly working atmosphere in a professional team 👈
  • Employee-oriented working culture 🤝
  • Possibility to work partly remotely 💻
  • Sports subscription 🏀
  • Subsidized English classes 💂🏻
  • Private healthcare 🏥
  • Small project teams and flat organization structure
  • International projects

Development opportunities we offer

  • external training
  • industry-specific e-learning platforms
  • intracompany training
  • mentoring
  • soft skills training
  • substantive support from technological leaders

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • remote work opportunities
  • fruits
  • integration events
  • corporate library
  • coffee / tea

Recruitment stages

  • 1.
    Phone screen with HR
  • 2.
    1st meeting online
  • 3.
    Final meeting in the office

GGS IT Consulting

GGS IT Consulting helps organizations eliminate manual processes, streamline workflows, and drive measurable business results through Automation. We collaborate with industry-leading partners to provide high-quality technical services, specifically tailored to purpose-built compensation platforms. Our advanced software technology and proven methodologies accelerate operational efficiency, reduce costs, and enable data-driven decision-making. Companies worldwide trust GGS to transform how they work, unlocking sustainable growth and a competitive edge.
Now, you can be part of it!

This is how we work

IT Support Manager
I apply to:
GGS IT Consulting
Kraków, Lesser Poland
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