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Offer summary
(Summary generated by AI based on the full job description)
The project involves supporting banking applications within a financial institution, focusing on back-office processes such as payments, settlements, and reconciliations. Key requirements include experience in functional banking support, knowledge of ITIL, and incident analysis using basic SQL. Responsibilities cover handling complex functional issues, collaborating with technical teams, and documenting process improvements. The offer includes a medical package, access to Pluralsight, and professional growth in the financial sector.
from: 24 July 2026
to: 23 August 2026
8400 - 11 130 złnet (+ VAT)/ mth.B2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:mid
working mode:hybrid
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Optional technologies
SQL
Operating system
Windows
Our requirements
- At least 3 years of experience as a key user, super user, or functional support in banking or financial applications.
- Strong knowledge of back-office processes like payments, settlements, and reconciliations.
- Fluent English communication skills; French language skills are a plus.
- Enjoy dissecting complex problems and applying analytical thinking to identify root causes.
- Familiarity with support methodologies such as ITIL (Availability Management, Problem Management, Change Management).
- Ability to communicate effectively with both technical teams and non-technical business stakeholders.
Optional
- Experience working in banking support environments.
- Knowledge of SQL or basic database querying.
Your responsibilities
- Act as the primary escalation point (second line) for complex functional issues related to banking applications, managing incidents from initial report to resolution.
- Analyze production incidents systematically, focusing on transaction flows and calculation discrepancies to identify the root cause.
- Investigate incidents by liaising with application users across EMEA, utilizing logs and basic database queries for troubleshooting.
- Collaborate with technical support teams to ensure timely incident resolution and minimal business impact.
- Document recurring issues and propose process or system improvements to enhance support quality.
- Contribute to developing and maintaining thorough documentation and knowledge base articles on best practices.
- Understand back-office banking processes such as payments, settlements, and reconciliations to facilitate effective support.
About the project
As a IT Support Specialist - Banking Applications, you will be working for our client, a leading financial institution dedicated to seamless banking operations and innovative financial solutions. In this role, you will support critical banking applications, ensuring their smooth functioning and resolving complex functional issues that impact back-office processes. Join us to elevate support services and contribute to impactful financial digital transformation.
Unleash the power of banking support — drive operational excellence in a dynamic international environment!
Warsaw-based opportunity with hybrid work model (3 days from the office).
Only candidates with an existing legal right to work in the European Union will be considered for this role.
This is how we organize our work
This is how we work
at the client's siteagilescrum
#GETREADY to meet with us!
ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.
We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.
ITDS’s Whistleblower Procedure
📌 You can report violations in accordance with ITDS’s Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
What we offer
- Stable and long-term cooperation with very good conditions
- Enhance your skills and develop your expertise in the financial industry
- Work on the most strategic projects available in the market
- Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
- Participate in Social Events, training, and work in an international environment
- Access to attractive Medical Package
- Access to Multisport Program
- Access to Pluralsight
- Flexible hours
Benefits
- sharing the costs of sports activities
- private medical care
- flexible working time
- fruits
- integration events
- corporate gym
- saving & investment scheme
- no dress code
- coffee / tea
- drinks
- christmas gifts
- birthday celebration
- sharing the costs of a streaming platform subscription
- access to +100 projects
- access to Pluralsight
Recruitment stages
- 1.online interview
- 2.online interview
ITDS Polska Sp. z o.o.
ITDS supports financial service providers to take the next steps.
We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization.
We see where banks, insurers, payment companies, or fintech can go and how they can get there.
That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.
ITDS in Poland - Pure player in new Technologies & Financial Industry
+300 IT implementation professionals
+20 clients in the Banking, Insurance, Payment & Fintech Industry
ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.
This is how we work
IT Support Specialist - Banking Applications
8.4k–11.1k zł / mth. (B2B)
I apply to:
ITDS Polska Sp. z o.o.
Warszawa, Masovian
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Informujemy, że administratorem danych jest ITDS z siedzibą w Warszawie, ul. Złota 59 (dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie. Odbiorcą danych jest serwis Hello HR oraz inne podmioty, którym powierzyliśmy przetwarzanie danych w związku z rekrutacją.
Naruszenia można zgłaszać zgodnie z Procedurą zgłaszania nieprawidłowości ITDS dostępną tutaj:
https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
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