IT Support Specialist

Our requirements

• You have proven experience in user support within a medium or large organization (Client Focus).
• You possess extensive technical knowledge regarding computers, computer accessories, and mobile devices (Android/iOS), including technical diagnostic (Technical Diagnostics).
• You are proficient in navigating and managing Microsoft solutions (Active Directory, Entra ID, Bitlocker, RDP) and Google Workspace environment (Advanced IT Tools and Systems Knowledge).
• You are proficient in navigating Customer Service Systems and handling practical Incident Management (Service Management).
• You have a good command of the English language (minimum B2 level) to engage in conversations and written communication with users and colleagues in an international environment (Communication).
• You have a proactive approach to task execution, an ownership mindset, strong problem-solving, decision-making, and analytical thinking skills, and you can effectively utilize internet resources to solve unusual problems (Problem Solving).
• You have foundational knowledge of IT networks including LAN, WAN, Wi-Fi, and related technologies (Network Connectivity).
• You can communicate effectively with other administrator teams to resolve complex issues (Collaboration).
• You have an enthusiasm for AI tools and exploring their practical application in daily IT support workflows to enhance efficiency (AI & Automation).

Optional

• Experience in supporting Apple solutions and MacOS in a corporate environment (e.g., Apple Business, Jamf).
• Knowledge of ITIL best practices.
• Curiosity and staying updated on innovations in the IT world (e.g., AI, neural networks, ML, troubleshooting utilities and automation).

Your responsibilities

• Provide technical support to end-users across the entire organization, addressing requests through various channels and ensuring coverage of support shifts.
• Manage and prioritize daily tasks, participate in projects, proactively identify ways to prevent issues, and contribute to team discussions on task priorities.
• Resolve standard technical issues, including user authentication and authorization problems.
• Maintain existing IT tools and systems, handling standard network devices like Wi-Fi access points and printers.
• Prepare and service equipment for employees in accordance with company guidelines.
• Automate standard processes and provide improvements using scripts or AI tools.
• Update and maintain the team's knowledge base, ensuring adherence to established security policies and procedures.
• Participate in paid on-call duty outside of regular working hours (e.g., one week per month, fully compensated according to transparent company rules).
• Act as a mentor to junior team members, providing guidance, support, and sharing best practices.

About the project

#goodtobehere means that:

• You will join a team you can count on - we work with top-class specialists who have knowledge- and experience-sharing in their DNA.
• You will love our level of autonomy in team organization, the space for continuous development, and the opportunity to try new things. You get to choose which technology solves the problem and you are responsible for what you create.
• You will value our Developer Experience and the full platform of tools and technologies that make creating software easier. We rely on an internal ecosystem based on self-service and widely used tools such as Kubernetes, Docker, Consul, GitHub, and GitHub Actions. Thanks to this, you can contribute to Allegro from your very first days on the job.
• You will be equipped with modern AI tools to automate repetitive tasks, allowing you to focus on developing new services and refining existing ones (also leveraging AI support).
• You will create solutions that will be used (and loved!) by your friends, family and millions of our customers.
• You will meet the Allegro Scale, which starts with over 1000 microservices, an open-source data bus (Hermes) with 300K+ rps, a Service Mesh with 1M+ rps, tens of petabytes of data, and production-used machine learning.
• You will become part of Allegro Tech - We speak at industry conferences, cooperate with tech communities, run our own blog (it's been over 10 years!), record podcasts, lead guilds, and we organize our own internal conference - the Allegro Tech Meeting. We create solutions we love (and can) to talk about!

What we offer

• Flexible working hours in the hybrid model (4/1) - our hours can start between 7:00 a.m. and 10:00 a.m. We also have 30 days of occasional remote work.
• Long term discretionary incentive plan based on Allegro.eu shares (restricted stock units).
• Annual bonus based on your annual performance and company results.
• Well-located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).
• A 16" or 14" MacBook Pro or corresponding Dell with Windows (if you don't like Macs) and all the necessary accessories.
• A wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).
• English classes that we pay for related to the specific nature of your job.
• A training budget, inter-team tourism (more here), hackathons, and an internal learning platform where you will find multiple trainings.
• An additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal.
• Social events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, Advent of Code, and many other occasions we enjoy.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• integration events
• no dress code
• leisure zone
• extra social benefits