IT Support Specialist

Our requirements

• 3-5+ years of enterprise Level 2 End User Support / Digital Workplace experience.
• Strong troubleshooting skills across Windows 11 and Microsoft 365 environments.
• Hands-on experience with: Microsoft Teams, Active Directory & Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager (SCCM), ITSM / ticketing platforms.
• Experience supporting endpoint devices, peripherals and workplace technologies.
• Good understanding of LAN/Wi-Fi troubleshooting and enterprise applications.
• Ability to work independently and manage priorities in a dynamic environment.
• Experience with device provisioning, migrations, deployments and lifecycle management.
• Strong documentation, communication and knowledge-sharing skills.
• Fluent Polish and good working proficiency in English.
• Availability for primarily on-site work in Southern Poland.
• Service-oriented mindset with focus on SLA achievement, ticket quality and continuous improvement.

Your responsibilities

• Provide Level 2 on-site Digital Workplace & End User Support for a large international manufacturing organization.
• Handle incidents, service requests and ticket management through to resolution.
• Deliver Level 1 Service Desk activities as a primary assignment.
• Support workplace projects, hardware/software deployments and lifecycle management.
• Install, configure and troubleshoot end-user devices, operating systems and applications.
• Support laptops, desktops, printers, mobile devices and meeting-room technology.
• Coordinate escalations with Level 3 teams, infrastructure, security and external vendors.
• Perform root cause analysis for recurring issues and drive service improvements.
• Create and maintain technical documentation, knowledge articles and procedures.
• Execute knowledge transfer activities and support operational excellence.

This is how we organize our work

What we offer

• We offer a full-time employment contract
• Location – Bieruń/Tychy; work model – hybrid
• Stable and long-term cooperation
• Well-defined career path at the European leader in engineering & IT consulting
• Opportunity to relocate and work in different ALTEN Polska branches
• After completion of the project, opportunity to engage in a subsequent one within the company
• Introduction and cooperation with dedicated Competences Manager
• We also offer cooperation based on a B2B or Contract of mandate (UZ).
• We also guarantee:
• Access to professional certifications with our technology partners (e.g. Google, ISTQB)
• Access to relevant industry events
• Access to the Knowledge Sharing Program
• Access to Referral program

Benefits

• life insurance
• retirement pension plan
• baby layette
• employee referral program
• Medicover medical care
• Medicover dental care
• Medicover Benefits platform
• Medicover Sport card

ALTEN Polska