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Offer summary
(Summary generated by AI based on the full job description)
The project involves advanced IT support for German-speaking users, handling complex incidents and meeting SLA requirements. Fluent German and good English are required. Responsibilities include service desk support, collaboration with international teams, and contributing to continuous service improvement. Benefits include Medicover medical care, insurance, home office package, and access to training resources.
from: 27 August 2026
to: 26 September 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:mid
working mode:hybrid
Katowice, Silesian
Requirements
Operating system
Windows
Our requirements
- Fluent German and good English communication skills.
- Experience in IT service desk, technical support, or service centre environments.
- Ability to resolve complex incidents and service requests.
- Strong customer focus and problem-solving skills.
- Experience working with SLAs and service management processes.
- Ability to collaborate effectively with international teams.
- Proactive approach to knowledge sharing and continuous improvement.
Your responsibilities
- Provide advanced IT support and service coordination for German-speaking users.
- Resolve complex incidents and service requests in a timely manner.
- Ensure compliance with agreed service level agreements (SLAs).
- Collaborate with international teams to deliver effective support.
- Contribute to knowledge sharing and continuous service improvement.
- Build high customer satisfaction through professional communication and problem resolution.
About the project
You will provide advanced IT support to German-speaking users, resolving incidents and service requests while ensuring high service quality and SLA compliance. You will collaborate with international teams, contribute to continuous service improvement, and deliver excellent customer service through effective communication and problem-solving.
This is how we organize our work
This is how we work
you have influence on the technological solutions appliedyou develop the code "from scratch"you focus on product developmentyou focus on code maintenanceagile
Team members
backend developerfullstack developertechnical leaderdevOpsdata scientist
This is how we work on a project
- code review
- Continuous Deployment
- Continuous Integration
- integration tests
- test automation
- unit tests
What we offer
- Well-being culture: medical care with Medicover, private life insurance, and sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
- Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
- Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- no dress code
- parking space for employees
- extra social benefits
- redeployment package
- employee referral program
- charity initiatives
- access to courses e.g. Excel, VBA, RPA, Customer Care
- unlimited access to Udemy Business
- free chat/call with a therapist
Recruitment stages
- 1.Interview with the recruiter
- 2.Competency Tests/Language Verification
- 3.Video call with a manager
- 4.Final Decision
Capgemini Polska
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
This is how we work
IT Support Specialist (with German)
I apply to:
Capgemini Polska
Katowice, Silesian
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