IT Technical Support

Our requirements

• Strong interpersonal, issue-management and prioritisation skills, with a sound understanding of Service Desk principles and practices;
• Working knowledge of desktop operating systems including Windows 11, and macOS;
• Ability to support and troubleshoot a range of end-user applications and services, including Microsoft 365 applications, Cisco products, endpoint security software and related workplace technologies;
• Practical experience with backup and recovery processes, system patching and software upgrades;
• A knowledge of IP networking concepts and services, including TCP/IP, DNS, DHCP and routing.
• Goal oriented and results driven with a strong desire to see tasks through to completion;
• Must be a highly effective communicator, with the ability to manage and implement necessary change, quickly and effectively, in a highly dynamic environment. Good interpersonal skills are required as the role will involve a high degree of working with the users;
• Fluency in Polish and a good standard of written and spoken English.
• Ability to work independently.
• Three to five years of experience in a similar IT support or operations role;
• A recognised degree in Information Technology or Computer Science or equivalent experience;
• Any certification is a bonus.

Your responsibilities

• Provide onsite IT operations support at the Poland office and remote support to other offices and group companies as part of the shared IT team;
• Provide desktop support for Microsoft Office applications, SAP GUI, endpoint security software, VPN services and related end-user technologies;
• Administer user accounts, access and permissions across business systems, applications and SaaS platforms;
• Assist with the administration and support of Microsoft 365 online services as required;
• Perform system software upgrades, testing, and coordination;
• Monitor and maintain system stability and performance of production systems;
• Support warehouse operations: troubleshoot and configure printing, RF devices, networking, and related equipment;
• Provide hands-on support for server-room hardware, environmental controls and associated equipment;
• Execute and monitor backups of business-critical systems on the agreed schedule;
• Compete periodic data restoration tests and system patching in the accordance with agreed procedures;
• Install and configure PC & servers;
• Participate in the IR on-call rota as assigned;
• Act as the local IT contact for suppliers and service providers;
• Contribute accurate and timely IT service statistics to monthly operational reports;
• Own assigned incidents from initial triage through to resolution and closure;
• Ensure compliance with company policies and procedures.

This is how we organize our work

This is how we work on a project

• documentation
• issue tracking tools

Candidate Profile:

Development opportunities we offer

• external training

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• fruits
• integration events
• no dress code
• coffee / tea
• parking space for employees
• employee referral program
• opportunity to obtain permits and licenses

Exertis Supply Chain Services