IT Users Support Specialist

Our requirements

• 1-2 years of experience in IT support or related roles
• Knowledge of ServiceNow for incident, service request, and CMDB management
• Strong understanding of Windows and macOS systems, including UI, functionality, and configuration
• Proficiency in MS Office suite, Citrix environments, and Active Directory user and resource management
• Ability to configure and support mobile devices (Android/iOS)
• Basic programming logic and ability to write simple scripts
• Communicative English (minimum B1 level)

Your responsibilities

• Providing technical support for bank employees as part of the Service Desk team.
• Configuring, installing, and managing IT hardware and handling requests via ServiceNow and phone.
• Serving as the first point of contact (SPOC IT) for bank employees.
• Supporting the transition to a new standard of workstations as part of the NTD project.

About the project

This is how we work on a project

• testing environments

What we offer

• Location –Kraków; work model – hybrid
• Stable and long-term cooperation
• Well-defined career path at the European leader in engineering & IT consulting
• Opportunity to relocate and work in different ALTEN Polska branches
• After completion of the project, opportunity to engage in a subsequent one within the company
• Introduction and cooperation with dedicated Competences Manager
• Access to professional certifications with our technology partners (e.g. Google, ISTQB)
• Access to relevant industry events
• Access to the Knowledge Sharing Program
• Access to Referral program

Benefits

• life insurance
• retirement pension plan
• baby layette
• employee referral program
• Medicover medical care
• Medicover dental care
• Medicover Benefits platform
• Medicover Sport card

ALTEN Polska