Praca w miastach:Praca IT Warszawa•Praca IT Kraków•Praca IT Wrocław•Praca IT Szczecin•Praca IT Poznań•Praca IT Lublin•Praca IT Katowice•Praca IT Bydgoszcz•Praca IT Łódź•Praca IT Białystok•Praca IT Toruń•Praca IT Gdańsk
Stanowiska:Grafik komputerowy praca•Tester gier praca•Programista praca•Tester oprogramowania praca•Frontend Developer praca•Data scientist praca•Tester manualny praca•Tester praca•Analytics praca•Tester aplikacji praca•Programista java praca•Web developer praca
Technologie i narzędzia:Python praca•Cyberbezpieczeństwo praca•Java praca•Bazy danych praca•Cisco praca•C++ praca•Javascript praca•SQL praca•Business Intelligence praca•Delphi praca•Wordpress praca•Testowanie aplikacji praca•C# praca•PHP praca
Specjalizacje:Backend praca•Devops praca•Frontend praca•Full-stack praca•GameDev praca•Mobile praca•Embedded praca•Architecture praca•QA/Testing praca•Security praca•AI/ML praca•Big data science praca•Helpdesk praca•IT admin praca•Agile praca•Product Management praca•Project Management praca•UX/UI praca•Business analytics praca•SAP & ERP praca•System analytics praca•PO/PM praca•Scrum master praca•Analityka praca•Data analytics & BI praca
Offer summary
(Summary generated by AI based on the full job description)
The project focuses on supporting day-to-day Incident, Problem and Change Management operations. The role requires coordination of tickets, tracking actions to closure and willingness to learn ServiceNow and ITSM/ITIL practices. Responsibilities include daily process support, ticket review and escalation, coordination across teams and suppliers, maintaining documentation and proposing improvements. Benefits include private medical care, training and course subsidies, foreign language class subsidies and remote work opportunities.
ITSM Process Coordinator (Incident, Problem & Change)
Company: thyssenkrupp Group Services Gdańsk
from: 13 October 2026
to: 12 November 2026
salary not specifiedcontract of employment (full-time)
Offer parameters
level:lead
working mode:hybrid
Gdańsk, Oliwa
Requirements
Expected technologies
ServiceNow
Our requirements
- Good coordination and organisational skills
- Attention to detail and a structured way of working
- Willingness to learn IT Service Management processes and ServiceNow
- Ability to work with tickets follow defined procedures and track actions to closure
- Good communication and cooperation skills
- Ability to work independently within an agreed scope and ask for support when needed
- Clear communication in English
- Interest in IT Service Management and process-based ways of working
Optional
- Practical knowledge of Incident Problem or Change Management
- Experience with ServiceNow or another ITSM platform
- Experience in IT support service desk service delivery or IT operations
- Understanding of the interfaces between ITSM processes
- ITIL Foundation certification or basic knowledge of ITIL practices
- Experience working with process-related tickets
- Experience in a multiteam or multisupplier environment
Your responsibilities
- Support the daily operation of Incident, Problem and Change Management processes
- Work closely with the respective Process Owners and support operational process management activities
- Review process-related tickets and help teams apply the correct process steps
- Follow up on incomplete incorrectly handled or overdue tickets and coordinate next actions
- Support incident follow-ups problem investigations change preparation and process reviews
- Coordinate operational activities across support teams and service providers
- Help maintain process documentation work instructions and knowledge articles
- Identify recurring execution issues and propose practical improvements together with the Process Owners
- Develop knowledge of Incident Problem and Change Management and the interfaces between these and other ITSM processes
About the project
You will support the day-to-day operation of Incident, Problem and Change Management in close cooperation with the respective Process Owners. The role focuses on supporting process-related tickets, coordinating operational activities and helping ensure consistent execution across the three processes and their interfaces. Depending on the process and team setup, the role operates within a Process Owner / Manager or Process Manager / Coordinator model. Full process and ServiceNow knowledge is not required at entry level and can be developed during onboarding.
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- charity initiatives
- MyBenefit Platform
- Foreign language classes
- Relocation package
thyssenkrupp Group Services Gdańsk
thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes and services to numerous companies from thyssenkrupp – an international group of companies, comprising largely independent industrial and technology businesses and employing more than 100,000 people across 56 countries. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.
This is how we work
ITSM Process Coordinator (Incident, Problem & Change)
I apply to:
thyssenkrupp Group Services Gdańsk
Gdańsk, Oliwa
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.